Staff Attitude and Service Delivery in University Libraries in Ogun State, Nigeria

Abstract


 
 
 Service delivery in the university library is aimed at meeting the information need of users who make up the university community in order to achieve the objective of promoting learning and research. Services delivery of university libraries in the aspect of tangibles and reliability will bring satisfaction to the recognised need of the users. Staff attitude goes a long in library service delivery influences the patronage of the library resources. This study adopted survey research design. The study population comprised 80,247 of library users in university libraries in Ogun State, Nigeria. Krejcie and Morgan (1970) method was used to determine the sample size of 1,513. Stratified random sampling technique was used to categorize the universities into three (federal, state and private). Purposive sampling was used to select the respondent from the different universities in Ogun State. Self-structured and validated questionnaire was the instrument for the study. The instrument’s Cronbach’s alpha coefficient ranged from 0.724 to 0.826. The collected data was analysed using descriptive statistics (frequency, percentages, mean and standard deviation) and regression analysis. The findings of the study showed that library staff delivered quality services in university libraries in Ogun state, Nigeria to a high extent lookingat the tangible (Mean = 3.23, SD = 0.77) and reliability (Mean = 3.20, SD = 0.82). The findings showed that respondents agreed that the staff attitude in university libraries in Ogun State, Nigeria was positive with mean (x̅) = 2.89, SD = 0.93). The study further found out that the staff attitude had a significant influence on service delivery(R2= 0.253, β= 0.503, t = 18.411, p<0.05). The study therefore concluded that staff attitude had a significant influence on service delivery in university libraries in Ogun State, Nigeria. The study recommends that university library board and administrators should employ qualified library staff with the right disposition that can evaluation and assessment users need regularly, be compassionate to users need and display right disposition in any condition to users in order to increase patronage.
 
 

Influence of Librarians' Attitudes on Users' Patronage in Private University Libraries in Lagos State, Nigeria

“…Therefore, the importance of librarians' attitudes on library patronage cannot be overemphasized. This finding agrees with Oden and Owolabi (2021) who found out that staff attitude had a significant influence on service delivery. In the same vein, Idowu and Oso (2022) findings also revealed that perception of undergraduates about library service quality and satisfaction with services offered by librarians had relationship with librarians' image.…”

“…This suggested that the undergraduates have positive attitude towards the library staff. This finding is in line with earlier study by Oden and Owolabi (2021) who examined the influence of staff attitude on service delivery in university libraries in Ogun State, Nigeria. Their findings revealed that the respondents affirmed that the library staff delivered quality services and their staff attitude was positive.…”

“…Therefore, their attitudes are major determinant of library patronage. Librarians' attitudes in the academic library environment are considered a reliable criterion in determining library effectiveness (Oden & Owolabi, 2021). Users of library have varying needs, and it is the duty of the library staff to make every concerted effort to meet these needs.…”

“…The findings also revealed that majority of the undergraduates were appreciable of the services of the library staff. Oden and Owolabi (2021) investigated the influence of staff attitude on service delivery in university libraries in Ogun State, Nigeria. The findings of the study showed that respondents affirmed that the library staff delivered quality services and their staff attitude was positive.…”

Survey of Undergraduates Users Satisfaction with Library Services in Selected Academic Libraries in Ogun State

“…The effectiveness of library services is measured by the competency of the librarian as well as the availability of current information services in providing efficient and effective services in academic libraries [12]. The introduction of information communication technology in library services has again helped in eliminating the bottleneck and cumbersomeness associated with manual library service.…”