Stakeholder Contradictions in Early Stages of eHealth Efforts

Askedal, Kirsti; Flak, Leif Skiftenes

doi:10.24251/hicss.2017.415

Cited by 6 publications

(2 citation statements)

References 29 publications

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“…Thorough investigation of stakeholders and their context is very important not only for the entire development process, but also for implementation and evaluation of the to-be-developed eHealth technology [ 30 , 35 ]. Consequently, the stakeholder map should be constantly updated throughout the process because new insights might arise or new stakeholders might emerge [ 35 , 59 ]. Third, it was considered to be important to include a wide variety of stakeholders, where researchers should look beyond their own setting.…”

Section: Resultsmentioning

confidence: 99%

Methods for Human-Centered eHealth Development: Narrative Scoping Review

Kip¹,

Keizer²,

Silva³

et al. 2022

J Med Internet Res

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Background Thorough holistic development of eHealth can contribute to a good fit among the technology, its users, and the context. However, despite the availability of frameworks, not much is known about specific research activities for different aims, phases, and settings. This results in researchers having to reinvent the wheel. Consequently, there is a need to synthesize existing knowledge on research activities for participatory eHealth development processes. Objective The 3 main goals of this review are to create an overview of the development strategies used in studies based on the CeHRes (Center for eHealth Research) Roadmap, create an overview of the goals for which these methods can be used, and provide insight into the lessons learned about these methods. Methods We included eHealth development studies that were based on the phases and/or principles of the CeHRes Roadmap. This framework was selected because of its focus on participatory, iterative eHealth design in context and to limit the scope of this review. Data were extracted about the type of strategy used, rationale for using the strategy, research questions, and reported information on lessons learned. The most frequently mentioned lessons learned were summarized using a narrative, inductive approach. Results In the included 160 papers, a distinction was made between overarching development methods (n=10) and products (n=7). Methods are used to gather new data, whereas products can be used to synthesize previously collected data and support the collection of new data. The identified methods were focus groups, interviews, questionnaires, usability tests, literature studies, desk research, log data analyses, card sorting, Delphi studies, and experience sampling. The identified products were prototypes, requirements, stakeholder maps, values, behavior change strategies, personas, and business models. Examples of how these methods and products were applied in the development process and information about lessons learned were provided. Conclusions This study shows that there is a plethora of methods and products that can be used at different points in the development process and in different settings. To do justice to the complexity of eHealth development, it seems that multiple strategies should be combined. In addition, we found no evidence for an optimal single step-by-step approach to develop eHealth. Rather, researchers need to select the most suitable research methods for their research objectives, the context in which data are collected, and the characteristics of the participants. This study serves as a first step toward creating a toolkit to support researchers in applying the CeHRes Roadmap to practice. In this way, they can shape the most suitable and efficient eHealth development process.

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Section: Resultsmentioning

confidence: 99%

Methods for Human-Centered eHealth Development: Narrative Scoping Review

Kip¹,

Keizer²,

Silva³

et al. 2022

J Med Internet Res

View full text Add to dashboard Cite

show abstract

“…In the literature, services are distinguished from products on the basis of intangibility, heterogeneity, inseparability and perishability or IHIP paradigm(Askedal and Skiftenes Flak 2017;Grove et al 2003).…”

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confidence: 99%

The Future of Service Post-COVID-19 Pandemic, Volume 2

2021

The ICT and Evolution of Work

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translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Regarding these commercial rights a non-exclusive license has been granted to the publisher. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.

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Technology Perception and Productivity Among Physicians in the New Norm Post-pandemic: A Dynamic Capabilities Perspective

Liew

Koh

Kwok

et al. 2021

The ICT and Evolution of Work

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Healthcare service is experiencing a paradigm shift due to the COVID-19 pandemic. The pandemic has caused unprecedented fatalities and taken a toll on medical resources globally. Researchers and healthcare professionals value how data accessibility and analytics can save lives. Developing countries are fast leveraging on the electronic medical record (EMR) system to enhance decision-making effectiveness and patient care. However, for many healthcare professionals, there remain unexplored possibilities of how the use of this ‘normally’ operational-centric EMR might change post-pandemic. We investigate the antecedents (perceived usefulness, perceived ease of use, habit) of the intention to use EMR, and its impact on dynamic capabilities and physician productivity pre- and post-pandemic, focusing on physicians who are at the frontline of Intensive Care Units (ICUs) in Malaysia. This study evidences two significant findings: (1) before the pandemic in the ‘normal’ condition of EMR use, technology perception has significant indirect impact on physician productivity via the key role of dynamic capabilities. However, (2) after the pandemic in the ‘abnormal’ condition, technology perception no longer has any significant impact on physician productivity though their intention to use EMR may have a very weak direct impact on their productivity. A key significant change in the new norm post-pandemic is that dynamic capabilities no longer mediate but strongly and directly impact physician productivity. This direct positive effect is much stronger than before the pandemic. Theoretically, the study is among the first few to integrate perspectives from information systems and dynamic capabilities to examine the impact of EMR use on physician dynamic capabilities for knowledge acquisition and deployment towards enhancing their productivity. The study also offers insights into how a pandemic could accelerate technology perception and contributes to the dynamic use of technology to aid physicians.

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Stakeholder Contradictions in Early Stages of eHealth Efforts

Abstract: Use of information and communication technology (ICT)

Cited by 6 publications

References 29 publications

Methods for Human-Centered eHealth Development: Narrative Scoping Review

Methods for Human-Centered eHealth Development: Narrative Scoping Review

The Future of Service Post-COVID-19 Pandemic, Volume 2

Technology Perception and Productivity Among Physicians in the New Norm Post-pandemic: A Dynamic Capabilities Perspective

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