Stakeholder-Driven Collaborative Modeling of Subject-Oriented Business Processes

Stary

2019

Designing Digital Work

Self Cite

This chapter instantiates the proposed framework for developing consensually shared workflow designs. It shows how the framework can be put to operation using instruments that have been successfully deployed in practice. These instruments enable articulation and alignment of work process knowledge, allow its representation and transfer within organizations, and facilitate acting on these representations for validation and implementation in diverse organizational settings. We here adopt an organizational learning perspective and situate the presented socio-technical instruments along a multi-perspective learning chain informed by the components of the framework. It thus offers instruments supporting the articulation and alignment of work process knowledge, its multi-faceted representation and flexible manipulation, as well as support for processing the resulting models for validation and refinement. Using the framework as a coherent lens on the requirements on support and the respective features of the instruments allows to offer an integrated view, which demonstrates digital work design support in organizational practice.

Section: Collaborative Model Articulation and Explorationmentioning

confidence: 99%

“…Comprehand Tables in addition can be linked with each other to allow for spatially (Oppl 2011) or conceptually distributed collaborative modeling (Oppl and Rothschädl 2014;Wachholder and Oppl 2012).…”

Section: Collaborative Model Articulation and Explorationmentioning

confidence: 99%

Putting the Framework to Operation: Enabling Organizational Development Through Learning

Stary

2019

Designing Digital Work

Self Cite

“…Virtual enactment as specified here draws from the concept of facilitated model-walkthroughs [14], which are usually carried out in a co-located group setting, bringing together all involved stakeholders at the same place and the same time to collaboratively go through the process. A distributed form of model-walkthroughs can be imagined (and actually has been considered in our own earlier work [41,42]) but is not subject of the present approach due to the inevitable loss of communication and negotiation potential that would need to be compensated for by further groupware instruments. This in turn could interfere with the core aim of the present work, namely to examine the feasibility of virtual enactment as such, and act as a confounding variable in our studies.…”

Section: Conceptual Considerationsmentioning

confidence: 99%

Business Process Elaboration through Virtual Enactment

Proceedings of the 9th Conference on Subject-Oriented Business Process Management

2017

Self Cite

Validation of business process models under involvement of stakeholders is usually performed by moderated model walkthroughs. We explore the potential of combining these established practices with interactive enactment of executable prototypes that is widely used in UI prototyping and model-based interactive system design. Based on these fields, we develop the concept of process elaboration through scaffolded virtual enactment. The proposed concepts are instantiated in a web-based tool that enables to explore the potential of the approach. An initial exploratory study could confirm that the approach is considered supportive by end users and can be used to elaborate existing process models or develop models of work process from ground up.

Acting on Work Designs: Providing Support for Validation and Implementation of Envisioned Changes

Stary

2019

Designing Digital Work

Self Cite

This chapter introduces methods to enable to act on the results of articulation and alignment processes. As such, it outlines paths towards sharing and anchoring new work practices in organizations. The proposed methods allow to qualitatively validate novel work practices and to agree on strategies for their wider roll-out. Drawing from current practice-oriented research in organizational development, Computer Supported Collaborative Work (CSCW), and knowledge management, this chapter also includes an account on supporting technology that could be used to aid method deployment.