Stakeholder interpretations of design: semiotic insights into the briefing process

Stakeholder management strategies during construction project work

“…Whereas issues of interpretation and understanding are important in the planning and design phase of a hospital construction project (c.f. Collinge & Harty, 2014), stakeholder management becomes more interactive and direct when building activities begin: the diverse and unique needs of stakeholders in the hospital environment needing to be addressed separately (i.e. the screening of patients; the provision of fans; the moving of patients).…”

“…Such differences have an impact upon stakeholder management practices, approaches and realities. For example, in the design phase, communicative interchanges between project parties and how information is presented to an audience is critical to stakeholder management affairs (Collinge and Harty, 2014). As an interviewee related, "There was a lot of talking in the briefing stage and meetings were very high level.…”

Megaproject Stakeholder Management

“…Turning to construction projects, Collinge and Harty (2014) and Heravi et al (2015) demonstrate how stakeholder involvement varies by phase of the project. Law and Callon (1992) and Missonier and Loufrani-Fedida (2014) show how the network of stakeholders evolved over time on a jet fighter and IT project respectively.…”

Infection Control in Design and Construction Work

“…construction project work, it has also been noted how sign communications provide a vital link between the realizations of design and the cognitive interpretations of construction project stakeholders (Collinge, 2014;Collinge & Harty, 2014). From a medical facility construction project perspective, it is important to clarify how infection control requirements are communicated and understood by project participants as effective infection control is recognized as preeminently important (Department of Health, 2013; Hamilton, 2013).…”

“…Although information exchanges have been called the “fuel of design” (Baldwin, Austin, Hassan, & Thorpe, 1999, p. 155), academics and commentators (e.g., Blyth & Worthington, 2001; Kamara, Anumba, & Evbuomwan, 2000; Markus & Cameron, 2002) have also observed that requirements are “translated” from one communicative form (i.e., words) to another (i.e., schematic drawing, visualization, and physical model). Although communicative resources such as briefing texts, drawings, and images make meanings and shared understandings (Gluch & Raisanen, 2009) in construction project work, it has also been noted how sign communications provide a vital link between the realizations of design and the cognitive interpretations of construction project stakeholders (Collinge, 2014; Collinge & Harty, 2014). From a medical facility construction project perspective, it is important to clarify how infection control requirements are communicated and understood by project participants as effective infection control is recognized as preeminently important (Department of Health, 2013; Hamilton, 2013).…”