Stakeholder salience in public sector value co-creation

Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services

“…Then, Best and colleagues (Best et al 2019) move the discussion from direct users of services to stakeholders, extending the idea that the ultimate judges of 'value' are the users themselves and amplifying the role of the stakeholdersnot necessarily individuals but organizations, as well. This resonates well with PSL with its focus on value creation/realization rather than the delivery of it through co-production.…”

New development: ‘Appreciate–Engage–Facilitate’—The role of public managers in value creation in public service ecosystems

“…The institutional level concerns the impact of societal beliefs, norms, values and rules on public service delivery. These beliefs are not always consensual and may require negotiation to be resolved (Best et al, 2019). It links into the theory of public value and approaches to appreciating values and creating value through public services at the societal level (O'Flynn, 2021).…”

Artification as a driver of public value co-creation: Evidence from the photographic exhibition on Italian Ghost hotel

“…Those are interactions and transactions through which parties exchange resources, competences, and practices according to the value proposition that "value is created by experience" (Prahalad and Ramaswamy, 2004: 172). Recent investigations have applied the S-D logic in complex and multi-actors service systems, developing a new version of the conceptual model (Nenonen and Storbacka, 2010;Lusch et al, 2010;Best et al, 2019). They have focused on value network (system of service system), such as "relatively selfcontained, self-adjusting system of resource-integrating actors connected by shared institutional arrangements and mutual value creation through service exchange" (Vargo and Lush, 2016: 161).…”

“…Focusing on citizen engagement in public co-creation, the literature distinguishes three different roles: (a) citizen as co-implementer in services, which refers to the transfer of implementing activities in the past carried out by the government; (b) citizen as co-designer, involved in the content or process of service delivery; (c) citizen as initiator who contributes to formulate specific service (Voorberg et al, 2015). The degree of citizen engagement in the creation of public value defines the service system as a relevant context, where the value is co-created through multi-actors" exchanges (Best et al, 2019(Best et al, : 1710.…”

“…With regard to the latter, service science calls for more investigations on complex environment, where the value is co-created by the interactions of multi-actors (Pinho et al, 2014;Petrescu, 2019). Contextually, public management studies highlight, among critical issues on co-creation that are still underinvestigated, the engagement of citizens as co-designers or co-implementers as well as the outcome of co-creation within the democratic sphere (Voorberg et al, 2015;Best et al, 2019). Moreover, the multi-actor theory of public value co-creation addresses research to provide more evidence on the accuracy and the effectiveness of the updated "Strategic Triangle" framework within complex environment (Bryson et al, 2017).…”