Stakeholders’ Engagement in Shared Automated Mobility: A Comparative Review of Three SHOW Approaches

Abstract

In this paper, we explore the importance of citizen and stakeholder engagement in the development of new mobility services, and how such aspects have been integrated and applied in the EU funded project SHOW (Horizon 2020 GA No. 875530). First, we provide a broad overview of how we engaged end-users and stakeholders in the project’s different pilot sites. Next, we zoom in on three engagement mechanisms—the Ideathon in Carinthia (Austria), the Hackathon in Thessaloniki (Greece) and the MAMCA (Multi-Actor Multi-Criteria Analysis) workshop in Tampere (Finland)—, presenting a variety of participative approaches for designing and evaluating new automated mobility services. The chapter offers a comparative analysis of these three approaches, highlighting for each case the opportunities and challenges. We show that stakeholder engagement activities efficiently generate ideas and validate solutions at a local level enriching the innovation process with novel perspectives, yet resource allocation and participant diversity pose challenges.