Standard Resort Hospitality Elements: A Performance and Impact Analysis

Brey, Eric T.; Choi, Hyeong-Gyu

doi:10.9707/2328-0824.1002

Cited by 3 publications

(4 citation statements)

References 34 publications

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“…Quality service was also identified by Stringam (2008), Brey and Choi (2010), Anastassova (2011) and Van Vuuren and Slabbert (2011), while Kim et al (2000), Lucas and Tanford (2010), Brey and Choi (2010) and Konu et al (2011) identified factors similar to activity. Accessibility was identified by Meng, Tepanon and Uysal (2006), Stringam (2008), andVan Vuuren and.…”

Section: How Do Tourists Rate Resort Amenities and Attributes?mentioning

confidence: 97%

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Satisfying visitors’ needs: What to resort to

Viljoen

Kruger

Saayman

2019

South African Journal of Business Management

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Method: This is an under-researched topic, yet the wide variety of resorts provides ample opportunities for investigation. This article identifies four important travel motives of resort visitors and provides insight into the importance of resort amenities by outlining five essential resort attributes.Results: This article finds that different resorts attract different markets, which influences the marketing and management opportunities of each resort. Conclusion:From the results, viable marketing and management recommendations are provided.

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Section: How Do Tourists Rate Resort Amenities and Attributes?mentioning

confidence: 97%

“…The items were based on research conducted by Brey and Choi (2010), Choi, Letho and Brey (2010), Wen, Letho, Sydnor, and Tang (2014) and Boekstein (2015). The questionnaire was also sent to the resort managers for approval.…”

Section: Questionnairementioning

confidence: 99%

Satisfying visitors’ needs: What to resort to

Viljoen

Kruger

Saayman

2019

South African Journal of Business Management

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“…Section C captured the degree of satisfaction with resort amenities, measuring 30 statements on a five-point Likert scale of agreement (2 = "Totally disagree" / 5 = "Totally agree", while 1 = "not applicable") Section D captured the travel motives of visitors to the resort spa, measured by 16 statements on a five-point Likert scale of agreement (1= "Totally disagree" / 5 = "Totally Agree"). The items included in Sections C were based on research conducted by Boekstein (2015), Brey and Choi (2010), Choi, Lehto andWen, Lehto, Sydnor andTang (2014). These studies identified the resort amenities that visitors regard as important when selecting resorts.…”

Section: Questionnairementioning

confidence: 99%

Ageing in a Modern Era: Evidence from South African Resort Spa Visitors

Viljoen

Kruger

Saayman

2018

SABR

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Distinguishing tourists based on their age and generational cohort has been applied widely as a useful market segmentation tool. However, to date, limited research has analysed the needs of the different generations, especially in a South African tourism context. Even fewer studies have attempted to analyse or segment the resort spa visitor. This quantitative research is one of the first to analyse the profile and needs of different generations, specifically at resort spas in South Africa. A distinction was made between baby boomers and Generation X at three selected resorts in the country. The research showed the value of the generational theory in understanding the travel behaviour of visitors but also highlighted the fact that regarding research on destinations it is recommended to analyse different generations rather than solely focusing on one, as this could lead to mismanagement of resources. This research contributes towards understanding the needs of different generations in a South African context. Based on the results, this research suggests that the country’s history, and subsequent national events, may have played a significant role in shaping the travel needs, preferences and behaviour of the domestic market.

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“…Amenities often define a resort (Mill, 2001;Schwanke, 1997). When making a vacation decision, tourism experts will cite resort offerings and amenities as one of the key deciding factors (Brey, 2010). Amenities are 'any extra product or service found in the hotel (Vallen & Vallen, 2005).…”

Section: Introductionmentioning

confidence: 99%

Resort Recreation Amenity Report

Wisnom¹

2013

Journal of Tourism Insights

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Standard Resort Hospitality Elements: A Performance and Impact Analysis

Cited by 3 publications

References 34 publications

Satisfying visitors’ needs: What to resort to

Satisfying visitors’ needs: What to resort to

Ageing in a Modern Era: Evidence from South African Resort Spa Visitors

Resort Recreation Amenity Report

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