Collective memory is vital for people as it gives them the sense of belonging to a community. In particular, refugee population groups feel the need to maintain contact with their routes through collective memory, due to the abolishment of the physical connection to their homeland. However, people's memories fade over time and stories are lost. In such a context a crucial question arises: Is it feasible to design and create a crowdsourcing collective memory management system for the benefit of such social groups preserving memory for next generations? In this work, we present a system that is able to collect and manage refugee stories disseminating them to the public. In order to stress the strength of the proposed system, we have created an evaluation methodology that assesses such a system in terms of system services and system stakeholders' real impact. We chose to deal with the collective memory of refugee groups coming from Asia Minor to Greece at the end of the first quarter of the twentieth century. Evaluation results reveal that such a system positively affects personal and social impact factors. Furthermore, a preliminary results analysis suggests specific interactions among the examined personal and social impact factors. We believe that the proposed system facilitates the needs of collective memory management and the assessment scheme could be adapted in the creation and evaluation of collective memory management systems.Heritage 2019, 2 2207 arise. How can memories be associated with persons' memorabilia from their homelands and their past lives? Can spontaneous, person memories form collective memory repositories?Heritage has the great potential to become a tool for supporting political reconciliation and stability [4]. There are few nations in the world that have not been born out of violence, a fact that is reflected in each country's list of monuments [5]. Giblin, studying symbolic healing and cultural renewal, states that heritage is better understood as a common element of post-conflict renewal, which becomes intensified as the past is aggressively negotiated to provide healing related to conflict trauma [6]. Basu states that it is better to negotiate a heritage of conflict rather than building a post-war society on a flimsy myth of piece [5]. Cultural heritage systems may also serve the needs of cultural groups in large urban centers. Systems that care about the smart management of information in the context of a city have already been implemented [7,8]. However, CH is a predominantly unexploited asset presenting multiple integration opportunities within city contexts [9,10]. For example, 9/11 was a devastating event experienced by the inhabitants of a city which created a collective memory. Also, an urban environment could alienate its inhabitants due to the long distances created between people sharing common interests as well as collective memory. We are aware that regimes have the power to shape the collective memory of their nations [11]. In some countries, previously suppressed, marginali...