“…Improving complex interactions with conversational technologies, such as chatbots, voice activated devices and robotics, is another open challenge for the R & D community [ 24 , 56 , 66 ], which could influence older people’s experiences with these technologies, particularly in the social and psychological support domains. Moreover, according to experts in this study and in line with [ 54 , 55 , 68 ], evidence around the effectiveness of some technologies in psychological and health-related domains, such as VR/AR/MR and new drug delivery mechanisms, is still limited. Additionally, most of the potential applications identified in the self-care and access to healthcare domains were simple tasks, such as prompting medications and remote monitoring.…”