Statistical Model Representing Workers Turnover Problem in Third Developing Countries: Jordanian Industrial Sector

Jadayil, Wisam Abu; Mohsen, Mousa S.; Al–Bashir, Adnan

doi:10.5296/ijhrs.v3i4.4482

Cited by 2 publications

(2 citation statements)

References 26 publications

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“…Service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al , 1988; Sharabi and Davidow, 2010; Cronholm and Salomonson, 2014; Abu Jadayil et al , 2013; Shakoor et al , 2017a, 2017b, 2017c, 2017d, 2017e). The topic of measuring service quality has been studied widely in the past few decades (Taap et al , 2011; Abu Jadayil, 2011; Shakoor et al , 2017a, 2017b, 2017c, 2017d, 2017e).…”

Section: Literature Reviewmentioning

confidence: 99%

Using SERVIQUAL to investigate the quality of provided wireless communication services in UAE

Jadayil

Shakoor

Bashir

et al. 2020

IJQSS

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Purpose The purpose of this paper is to investigate the service quality of wireless telecommunication services in the UAE. Design/methodology/approach This study uses the five dimensions of SERVQUAL instrumentation (reliability, assurance, tangibility, empathy and responsiveness) that are believed to represent service quality to approach a result of service quality level through comparing customers’ expectations to their perceptions. A SERVQUAL survey was constructed and distributed among a total number of 100 Etisalat users from four different age groups. Findings The results showed a significant difference between users’ expectations and the current level of quality of services in tangibility dimension of quality. The other variables were ranked in this order, assurance, reliability, responsiveness and empathy in service quality. Research limitations/implications The research findings encompass individuals from society only and may not be practical to generalize the findings to business organizations or industries as they have special offers and packages designed for their nature of the study. Practical implications This research is intensely valuable for Etisalat telecommunication company as it reflects and rates their service provided to the individuals of the society (citizens and residents) from five different critical dimensions. Consequently, it offers the firm the chance to improve the negative gaps in their services. Thus, higher customer satisfaction and loyalty. Originality/value This study demonstrated that a multi-cultural society could influence customers’ expectations and perceptions of service quality. The study results showed opposing expectations and perceptions to the same dimension from people of the same age group. The highest gaps were found to be in the tangibility and assurance dimensions whilst the lowest gap was found in the empathy dimension.

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Section: Literature Reviewmentioning

confidence: 99%

Using SERVIQUAL to investigate the quality of provided wireless communication services in UAE

Jadayil

Shakoor

Bashir

et al. 2020

IJQSS

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“…Different waste disposal policies have been initiated worldwide to minimize littering and encourage recycling instead. In general, the Middle East, and the UAE specifically, has become one of the focal points for research in the last few years [1][2][3][4][5][6][7][8][9][10]. In the UAE, incentives towards ensuring a cleaner environment have been vital, with an ultimate target of zero landfills.…”

Section: Introductionmentioning

confidence: 99%

Building a Deposit–Refund System (DRS) for Closed-Loop Recycling of Water Bottles in the United Arab Emirates

Jadayil,

Aqil

2023

Recycling

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Water bottles are widely used in the Gulf countries. One estimate indicates that the water bottle usage in the United Arab Emirates (UAE) may reach up to 250 L of water per person annually. Generally, the water bottles are made of polyethylene terephthalate (PET), a recyclable material. Because of the non-availability of a powerful incentive system, these recyclable water bottles are often disposed of in landfills. This paper proposes a feasibility study of building a Deposit–Refund System (DRS) to encourage the closed-loop recycling of 0.5 L PET water bottles in the UAE waste disposal system. Water bottles are collected by a reverse vending machine (RVM) and recycled to produce PET bottles, and the proposed system will reward consumers with 0.04 United Arab Emirates Dirham (AED) per deposited water bottle. Additionally, this study calculates the cost of 100% virgin polyethylene terephthalate (vPET) and 60% recycled polyethylene terephthalate (rPET) bottles based on the UAE population, data obtained from local water bottle companies, and existing research. Adopting this DRS will cut down on waste, protect the environment, improve the manufacturing process of water bottles, and boost the local economy.

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Statistical Model Representing Workers Turnover Problem in Third Developing Countries: Jordanian Industrial Sector

Cited by 2 publications

References 26 publications

Using SERVIQUAL to investigate the quality of provided wireless communication services in UAE

Using SERVIQUAL to investigate the quality of provided wireless communication services in UAE

Building a Deposit–Refund System (DRS) for Closed-Loop Recycling of Water Bottles in the United Arab Emirates

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