“…For SME sector to become successful in the present competitive scenario, the strategy needs to be innovative (Biswas & Chowdhury 2016). SME sector needs immediate attention due to its participation in global progress in form of breakthrough strategy other than Statistical Process Control (SPC) (Kaushik et al, 2017a). In order to achieve customer satisfaction, researchers and industrialists around the world have worked over various tools (Kaushik et al, 2017b,c) and techniques like Total Quality Management (TQM), Quality circles (Mittal & Prajapati 2014), APQP Mittal et al, , 2012, Shainin system , Quality Function Deployment (QFD) Tewari et al, 2017), Decision Tree Analysis (Mittal et al, 2017;Mittal et al, 2017a), Fuzzy logic , Total Preventive Maintenance (TPM), Business Process Reengineering , Lean and Six Sigma Kaushik et al, 2016a).…”