Stewardship and usefulness: Policy principles for information-based transparency

Innovation acceptance and customer satisfaction. A survey on tax information systems

“…Governments, all around the world and at different levels, adopt new technologies to modernize public sector processes and service delivery so that they can improve citizen-government relationship (Dawes, 2010;Dawes & Helbig, 2010;Lathrop & Ruma, 2010;Merkel, 2013;Noveck, 2009); and to achieve outcomes such as efficiency, accountability, enhanced public services, cost-savings and similar management benefits (OECD, 2003;Gant, 2004;Gil-Garcia, 2005). But the delivery of new technologies becomes successful when customers accept innovations and adopt the offered technologies.…”

Transparency and Public Value—Analyzing the Transparency Practices and Value Creation of Public Utilities

“…Second, public organizations can also make different choices in the quantity of information they make available (Dawes, 2010;Fine Licht, 2014;Grimmelikhuijsen, 2012;Meijer, 2009). Following Dawes (2010), Fung (2013, Grimmelikhuijsen (2012), and Michener and Bersch (2013) we propose to assess the amount of information with three criteria from the perspective of the receiver of the information:…”

“…Following Dawes (2010), Fung (2013, Grimmelikhuijsen (2012), and Michener and Bersch (2013) we propose to assess the amount of information with three criteria from the perspective of the receiver of the information:…”

La pubblicazione dei dati sui beneficiari dei fondi strutturali: quali strategie per le regioni europee?

“…Un utile riferimento all'interno del quale è possibile valutare gli sforzi delle amministrazioni nel rendere concreto il paradigma degli Open Data è la classificazione formulata da Dawes (2010), in cui sono distinti i due principi alla base dell'accesso e della diffusione dell'informazione pubblica: stewardship e usefulness. Questi due principi offrono un framework teorico semplice e chiaro in grado di riassumere le molte considerazioni necessarie a definire un quadro per sfruttare il valore potenziale dell'informazione pubblica resa disponibile e realizzare una maggiore trasparenza.…”