Stimulating satisfaction and loyalty: transformative behaviour and Muslim consumers

Mohamed, Naushad; Taheri, Babak; Farmaki, Anna; Gannon, Martin

doi:10.1108/ijchm-04-2020-0330

Cited by 42 publications

(45 citation statements)

References 66 publications

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“…Recent research has emphasized the potential of combining the symmetric PLS-SEM approach to model assessmentprevalent in tourism and hospitality researchwith an asymmetric perspective using fsQCA, which considers how different configurations of exogenous constructs exert a differentiated effect on an endogenous construct (Bortoluzzi et al, 2020;Elbaz et al, 2018;Mohamed et al, 2020;Tran et al, 2019;Zhang and Zhang, 2019). The goal of this combination of methods, or multi-methods approach, is to provide more detailed and nuanced insights into the complex causal relationships between antecedent constructs and selected key target constructs (Olya, 2020;Leischnig et al, 2016).…”

Section: Discussionmentioning

confidence: 99%

“…Our search returned 17 papers that jointly applied PLS-SEM and fsQCA. For example, Bortoluzzi et al (2020) used the methods to investigate the effects of online hotel reviews on hotels strategies and management control systems, whereas Mohamed et al (2020) applied PLS-SEM and fsQCA in tandem to investigate the satisfaction and loyalty of Muslim consumers in a tourism and hospitality context. A detailed analysis of the 17 papers discloses inconsistencies in the application of the methods.…”

Section: Introductionmentioning

confidence: 99%

“…Addressing this concern, this paper proposes guidelines for the joint application of PLS-SEM and fsQCA. Extending the various empirical papers that have jointly applied PLS-SEM and fsQCA (Bortoluzzi et al, 2020;Mohamed et al, 2020;Tran et al, 2019;Zhang and Zhang, 2019), we offer step-by-step guidance and highlight best practices in the field. We illustrate our guidelines using a well-known model from tourism and hospitality research, which examines the impact of urban residents' attitudes on their perceptions of tourism development.…”

Section: Introductionmentioning

confidence: 99%

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The combined use of symmetric and asymmetric approaches: partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis

Rasoolimanesh

Ringle

Sarstedt

et al. 2021

IJCHM

Self Cite

242

148

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Purpose This study aims to propose guidelines for the joint use of partial least squares structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA) to combine symmetric and asymmetric perspectives in model evaluation, in the hospitality and tourism field. Design/methodology/approach This study discusses PLS-SEM as a symmetric approach and fsQCA as an asymmetric approach to analyze structural and configurational models. It presents guidelines to conduct an fsQCA based on latent construct scores drawn from PLS-SEM, to assess how configurations of exogenous constructs produce a specific outcome in an endogenous construct. Findings This research highlights the advantages of combining PLS-SEM and fsQCA to analyze the causal effects of antecedents (i.e., exogenous constructs) on outcomes (i.e., endogenous constructs). The construct scores extracted from the PLS-SEM analysis of a nomological network of constructs provide accurate input for performing fsQCA to identify the sufficient configurations required to predict the outcome(s). Complementing the assessment of the model’s explanatory and predictive power, the fsQCA generates more fine-grained insights into variable relationships, thereby offering the means to reach better managerial conclusions. Originality/value The application of PLS-SEM and fsQCA as separate prediction-oriented methods has increased notably in recent years. However, in the absence of clear guidelines, studies applied the methods inconsistently, giving researchers little direction on how to best apply PLS-SEM and fsQCA in tandem. To address this concern, this study provides guidelines for the joint use of PLS-SEM and fsQCA.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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The combined use of symmetric and asymmetric approaches: partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis

Rasoolimanesh

Ringle

Sarstedt

et al. 2021

IJCHM

Self Cite

242

148

View full text Add to dashboard Cite

show abstract

“…A plausible explanation for this may be that on leisure trips, Muslim tourists from higher socioeconomic strata enjoy visiting luxury products and services retailers (i.e. apparel, jewelry, restaurants) (Mohamed et al , 2020; Prayag and Hosany, 2014), which are typically located in city centers rather than in city outskirts.…”

Section: Discussionmentioning

confidence: 99%

Effects of faith-based attributes on hotel prices: the case of halal services

Papastathopoulos

Koritos

Mertzanis

2021

IJCHM

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Purpose For more than 40 years, researchers have examined an exhaustive set of attributes as price determinants in tourism and hospitality. In extending this rich research stream, this study aims to propose and empirically assess a new set of hotel attributes, namely, faith-based attributes that allow tourists to continue following the activities and rituals guided by their religions while on vacation. Design/methodology/approach Using the Bayesian quantile regression for the first time in the field of hotel pricing, the hedonic pricing models examine both internal and external faith-based attributes, namely, halal services, which cater to the needs of Muslim tourists, in a sample of 805 hotels across the top three non-Muslim country destinations (Singapore, Thailand and Japan). Findings By exploring the effects of faith-based (halal) attributes available in hotels located in the biggest cities of the above-mentioned destinations, this study provides evidence for the significant role of faith-based (halal) attributes in determining hospitality prices. Practical implications This study’s findings offer a resource for several implications for tourism and hospitality scholars, practitioners and policymakers, especially within the field of Muslim/halal tourism, to develop action plans and strategies. Originality/value This study is the first to introduce a novel set of faith-based hospitality attributes and empirically assess their impact on hospitality price formation. Additionally, it contributes to the hedonic pricing method by being the first to use the Bayesian quantile regression.

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“…However, it all depends on the management or related agencies to expand the market share by targeting the Muslim segment of tourists who tend to favor Muslim-friendly tourist destinations. Managerial skills are needed in adjusting to ethnic or religious attributes [8,32].…”

Section: Discussionmentioning

confidence: 99%

An Analysis on Halal Tourism Potential: An Overview of the Educational Aspects and Number of Tourist Visits

Martaleni

Hermawati

Handhajani

et al. 2021

JITODE

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The phenomenon of the Islamic economy recently is a principal part of the global economy. The brands and services with halal/sharia concept in many products have become increasingly trending in the global economy, including in the tourism industry. Opportunities for the development of halal tourism are widely open as the rapidly growing Muslim population in the world. This study aims to analyse the potential of halal tourism from the educational aspect and the number of tourist visits to Bromo Tengger National Park. Primary data were collected through distributing questionnaires to Muslim tourists, in which the judgment sampling method was used for the selection of respondents. The number of respondents who filled out the questionnaire was 250 people. Furthermore, the data were analyzed using the exploratory multivariate method. Tourist education and the number of tourist visits to Bromo Tengger act as aspects that can influence tourist perceptions in providing an assessment of the potential of halal tourist destinations. The results showed that the tourists gave a pretty good perception for every aspect of measuring halal tourist destination. Based on the research results, it can be concluded that the Bromo Tengger destination has the potential as a halal tourist destination.

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Stimulating satisfaction and loyalty: transformative behaviour and Muslim consumers

Cited by 42 publications

References 66 publications

The combined use of symmetric and asymmetric approaches: partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis

The combined use of symmetric and asymmetric approaches: partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis

Effects of faith-based attributes on hotel prices: the case of halal services

An Analysis on Halal Tourism Potential: An Overview of the Educational Aspects and Number of Tourist Visits

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