Strategi Manajemen Krisis Public Relations Komisi Perlindungan Anak Indonesia (Kpai)

Abstract

Public Relations Crisis Management Strategy of the Childen Protection Commision (KPAI). The purpose of this study is to find out how the crisis management strategy used by KPAI public relations then to find out what obstacles are faced by public relations and what kind of support received by KPAI during the implementation of crisis management. The theory used is the Situational Crisis Communication Theory (SCCT) or the theory of situational crisis communication, which connects crisis response strategies with crisis situations where the organization assembles crisis response strategies in response to saving its reputation.The method used is qualitative with a case study approach. Data collection techniques are done by in-depth interviews and documentation. The result of this research is a crisis management strategy carried out by KPAI's public relations, namely conducting internal meetings, holding press conferences and making press releases which then the media publish.

Analisis Bibliometrik Trend Penelitian Komunikasi Krisis Public Relations di Indonesia

“…Terdapat 25 items, 5 cluster, 108 links yang berkaitan dalam keyword komunikasi krisis Public Relations. (Cea et al, 2020)…”