Strategic Business Development and Client Prospecting in the Third-Party Apartment Management Industry

Read, Dustin C.; Goss, Rosemary Carruci; Hopkins, Erin A.

doi:10.3846/1648715x.2017.1317297

Cited by 10 publications

(5 citation statements)

References 41 publications

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“…On the one hand, this is due to the fact that less than two percent commercial housing owners possess more than two properties and the location and type of urban village housing are fixed (Wangyi News, 2020). On the other hand, the intensifying competition and low return of rental business are forcing LTRA companies to be selective about their portfolio, which corresponds the finding of Read, et al (2017). We also found LTRA companies have different portfolio management strategies depending on their company size.…”

Section: Portfolio Managementsupporting

confidence: 73%

Towards a Better-Functioning Private Rented Sector in Metropolitan China

2023

Architecture and the Built Environment

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In recent years, the Private Rented Sector (PRS) has witnessed rapid growth across numerous jurisdictions, with Chinese metropolises notably standing out. Throughout the history of housing policy development in China, the PRS has been largely disregarded. It was not until 2015 that the government proposed the idea of “accelerating the development of the rental housing market” to achieve a “balanced development between home renting and purchasing”. However, the PRS in China is still in its immature stage, as evidenced by unstable rents and tenure, insufficient tenant rights, low levels of tenant satisfaction, minimal institutional landlord participation, and a lack of motivation among local governments to develop the PRS. This dissertation aims to gain an indepth understanding of the PRS in metropolitan China and explore how to improve its functioning using Shenzhen as a case study. Both qualitative and quantitative data were collected to examine the determinants of tenants’ intention to rent and residential satisfaction, the relationship between residential environment, social exclusion, and life satisfaction, the impact of landlords' management practices on tenants' housing experiences, and main challenges and solutions for a well-developed PRS. The results suggest that the PRS in Shenzhen is highly heterogeneous and comprised of several distinct sub-sectors. Housing policies should be tailored to each subsector's unique characteristics. The dissertation also reveals that the PRS is interconnected with other institutions such as the hukou system and education system. Therefore, a well-functioning PRS depends on the simultaneous reform of other sectors and institutions.

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Section: Portfolio Managementsupporting

confidence: 73%

Towards a Better-Functioning Private Rented Sector in Metropolitan China

2023

Architecture and the Built Environment

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“…These circumstances are causing brand disparity and constructing business problems for building material retailers. Numerous studies have been conducted on various topics related to the building material construction sector, including property management [31], housing developer performance [32], risk management [33], facilities management [34], client prospecting [35], construction safety [36], building information modelling [37], and time performance [38].…”

Section: Literature Reviewmentioning

confidence: 99%

The Effect of Sustainable Brand Equity on Customer Satisfaction and Customer Loyalty Using Customer Trust as Mediation Variable

Dananjoyo,

Udin

2023

IJSDP

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The primary goal of this study is to experimentally examine the mediating role of customer trust in the impact of sustainable brand equity on customer satisfaction and customer loyalty. We employed a quantitative methodology and designed a survey questionnaire to measure sustainable brand equity. The survey was administered to 220 construction material retailers in Jakarta, Indonesia. Our investigation focuses on how antecedents of sustainable brand equity influence customer perceptions of satisfaction and loyalty in the retail trade for building materials. We used structural equation modeling (SEM) in AMOS version 26 for the analysis. Our findings demonstrate that antecedents of sustainable brand equity (such as brand awareness, brand identification, physical quality, staff behavior, lifestyle congruence, and ideal self-congruence) directly and significantly influence customer trust. In turn, customer trust directly and significantly influences customer satisfaction and loyalty. Interestingly, while customer trust does not impact customer loyalty, customer satisfaction does, with a strong influence. Hence, customer loyalty is greatly affected by customer satisfaction. This study's significance lies in demonstrating how the development of sustainable brand equity affects trust, satisfaction, and loyalty among building material retailers. The emergence of customer trust as a mediator between sustainable brand equity, customer satisfaction, and customer loyalty forms the focal point of this study.

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“…These situations generating service quality disparity and constructing business difficulties among housing developer. Numerous studies discussing property sector in the various topics like property management [19], housing developers' performance [20], risk management [21], facilities management [22], client prospecting [23], construction safety [24], building information modelling [25], time performance [26].…”

Section: Literature Reviewmentioning

confidence: 99%

The Role of Sustainable Service Quality in Achieving Customer Loyalty in the Residential Housing Industry

Dananjoyo¹,

Cahaya²,

Udin³

2022

IJSDP

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The aim of this study is to investigate and observe the effect of (1) sustainable service quality on sustainable construction, reliability, assurance, tangible, empathy, responsiveness, customer satisfaction, customer loyalty; (2) customer satisfaction on customer loyalty; and (3) customer satisfaction in mediating the relationship between sustainable service quality and customer loyalty. The investigation of sustainable service quality employed a survey for homeowner from sixty-three housing developer which listed in Indonesia Stock Exchange. This study will use a quantitative approach, where the research data that has been collected will be processed and examined using structural equation modeling (SEM) based on AMOS version 26. There are 215 homeowners assessed for this study. The results of this study revealed that Sustainable Service Quality elements namely sustainability construction, reliability, assurance, tangible, empathy, responsiveness significantly and directly influence customer satisfaction. In addition, customer satisfaction significantly influences customer loyalty. Finally, the significant of this study is to prove that the implementation of sustainability construction and service quality affecting homeowners’ satisfaction and loyalty.

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Strategic Business Development and Client Prospecting in the Third-Party Apartment Management Industry

Cited by 10 publications

References 41 publications

Towards a Better-Functioning Private Rented Sector in Metropolitan China

Towards a Better-Functioning Private Rented Sector in Metropolitan China

The Effect of Sustainable Brand Equity on Customer Satisfaction and Customer Loyalty Using Customer Trust as Mediation Variable

The Role of Sustainable Service Quality in Achieving Customer Loyalty in the Residential Housing Industry

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