“…Business performance is defined as a measure of levels of achievement of planned targets, such as achievement of production, costs, quality, delivery schedules, services, sales volume, market share, and profitability (Purnama & Subroto, 2016). There are several factors affecting business performance such as competitive pressure (Tyler et al, 2018), innovation capability (Ulubeyli et al, 2018;Hoang & Ngoc, 2019), social capital (Santosa et al, 2020), strategies (Kaplan & Norton, 2001;An & Kim, 2019), strategic management accounting (Phornlaphatrachakorn & Na-Kalasindhu, 2020), budgetary goal characteristics (Le & Nguyen, 2020), etc. Companies need to develop multi-dimensional performance such as a balanced scorecard (Choi et al, 2018).…”