Strategic Management Applications in Rejuvenation Efforts of South-Western Nigerian Hotels: Facilities Management Perspective

Abstract

A survey was conducted of probabilistically determined fifty-seven hotels of various 'stars' in South-Western geo-political zone of Nigeria to investigate the responsiveness of the hotel organizations to strategic property management practices in particular level of use of facilities management, level of commitment to business development, use of information and communication technology and support services procurement methodology. Data were collected from hotel organizations through their general managers, staff and customers with the aid of questionnaires. A combination of stratified and cluster sampling techniques were used. Kothari's formula was adopted to determine the appropriate sample size while descriptive statistics and balanced score card were used for data analysis. It was found that use of facilities management as a strategic management instrument is at low ebb (36%), the same is true of level of commitment to business development (46%), use of information and communication technology (39%) and support services outsourcing (46%). The use of balanced score card principle shows that the four variables all less than 50% may be balanced but in a negative sense suggesting non-responsiveness to the use of strategic management practices. This discovery also affirms that receptivity to FM is at low-ebb in the hotel sector of Nigeria's economy and a pointer to ignorance of FM as instrument of strategic change. The study recommended that International Facilities Management Association (Nigeria Group), hotel organizations and Governments at all levels in Nigeria should be conscious of this development and put in place strategic actions to educate the gentries on the efficacy of FM in running hotel businesses. The hotel managements are also encouraged to be responsive to new ways of doing things especially when such a method would have a tremendous impact on the performance of the hotels.

Hotel Energy Application Practices in Abuja Nigeria

“…The mean ranking analysis results of ten (10) key services provided by hotels which indicated the most common service provided by the sampled hotels in the study area is accommodation with mean of 4.8790 while the least electricity warmed swimming pools with mean of 2.2102 was not surprising because accommodation provision is the primary objective of hotel facilities. The outcome is also consistent with the study findings of Durodola (2009) and Järvensivu (2014) which indicated that accommodation provision is the core product of hotel organizations to which other facilities are adjunct to or are augmented products. Their argument is further substantiated by Bevan (1991) which suggested that hotel facilities are instruments of marketing accommodation.…”

“…Other identified key services provided after accommodation include restaurant with mean of 4.6879, internet with mean value of 4.3439, and laundry with mean value of 4.2420 and the least provided services after electricity warmed pools by the hotels in the study area were outdoor catering with mean value of 3.3567 and shopping centres 3.3885 these results were in line with study findings of Durodola (2009) where the findings revealed glaring deficiency in areas of recreation (24%), and shopping facilities (29%) provision in the hotels studied in South-west Nigeria. The findings from mean ranking of five (5) basic energy resources utilized indicates electricity (Grid supplied), diesel and gas respectively are the major energy sources used in the study area.…”

“…Hotels represent buildings where people usually travellers can pay for lodging, meals and other offered services. Thus, to deliver such services effectively hotels must be able to sustain facilities such as constant clean water supply, un-interrupted power supply etc efficiently to serve as alternative homes (Durodola, 2009). However, apart from the fundamental hotels also provide leisure facilities such as swimming pools, squash courts and tennis which also draw not only travellers but also walk in guest to the hotels.…”

Impact of Property Assets’ Management Styles on Effective Service Delivery in South-Western Nigerian Hotels

“…While facilities management incorporates maintenance management as well as property management no element of facilities management or property management can be found in the coverage of maintenance management. Whereas, maintenance activity is an element of property and facilities management but facilities management is not an element of maintenance management or of property management (Durodola, 2009). Thus, facilities management could be regarded as a strategic management tool that readily comes in when there is a need to re-invigorate the performance of property investment (Telfer, 2004).…”