2022
DOI: 10.1108/ijpdlm-04-2022-0132
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Strategic responses to the pandemic: a case study of the US department store industry

Abstract: PurposeThe study focuses on (1) the success of three strategies employed during the pandemic – two “persevering” strategies, curbside pickup and return window extension and one innovative strategy, virtual try-on technology and (2) whether the strategies are likely to be successful in the post-pandemic world.Design/methodology/approachThe authors utilize a panel dataset containing 17 department store chains in the US The panel includes weekly sales by the retailers at the city level from 2018 to 2021, encompas… Show more

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Cited by 2 publications
(1 citation statement)
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References 53 publications
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“…The perceived entertainment value of virtual try-on technology has been found to have a positive influence on attitudes towards the technology, as consumers tend to enjoy immersing themselves in the virtual simulation [204]. Additionally, a study focusing on the US department store industry during the pandemic highlighted the success of virtual try-on technology as an innovative strategy, with potential for success in the post-pandemic world [183].…”
Section: F Impact On Businessmentioning
confidence: 99%
“…The perceived entertainment value of virtual try-on technology has been found to have a positive influence on attitudes towards the technology, as consumers tend to enjoy immersing themselves in the virtual simulation [204]. Additionally, a study focusing on the US department store industry during the pandemic highlighted the success of virtual try-on technology as an innovative strategy, with potential for success in the post-pandemic world [183].…”
Section: F Impact On Businessmentioning
confidence: 99%