“…Carr & Pearson, 1999;Choi & Hartley, 1996;Corsten, Gruen, & Peyinghaus, 2011;Krause, Handfield, & Tyler, 2007;Salmi, 2006).In our formal interviews, the managers in the supply chain department, when asked to describe their relationship with suppliers, generally concurred that it was a good and interdependent relationship, despite a very demanding environment where the volumes and velocity are high. Good relationships with suppliers are crucial to cruise lines, for the time windows for loading supplies are frozen and no second chance exists for re-supplying the ships.…”