Strategies and servicescapes: Delivering user‐focused health care in Europe and China

Abstract

The health servicescape model provides an effective tool for both developed and developing markets in terms of both situation analysis and the strategic implementation of effective, user‐focused change. European and Chinese health‐care providers are challenged in increasingly consumer‐centered economies. A health servicescape perspective can be utilized to provide a framework for initiating appropriate responses to the range of consumer and environmental forces. It is suggested that some good practices are emerging, but a range of specific servicescape strategies need to be adopted, particularly in the case of China.

Re-Investigating the Roles of Green Service-scape to Improve Tourism Performance Marketing Service Dominant Logic Perspective: A Literature Review

“…The rest use qualitative methods (18%) (e.g. (Nilsson & Ballantyne, 2014),, (Ardley & Chen, 2017). There is one that uses a mixed quantitative and qualitative method (Lyu et al, 2017).…”

“…1) Effect of plant presence on restaurant Service-scape (Apaolaza et al, 2020) 2) Service-scape employee service in influencing customer satisfaction of restaurants, hospitals, cinemas (Pandowo & Pandowo, 2019), (Ardley & Chen, 2017;Lai & Chong, 2019) 3) Co creation landscape service better than competitors (Koay et al, 2020) 4) Holistic perception of customers towards hospital services (Mody et al, 2019) 5) Future research should investigate different cultural backgrounds' in generating new product design perspectives (May et al, 2019) 6) Identify different Service-scape attributes in restaurant services (Lockwood & Pyun, 2019) 7) Further research needs to find out more about mobile app user satisfaction both before and after use and experience sharing factors in other areas such as food and drink, sports, technology, and business. Future research should do so by testing various applications and expanding demographic models in theory and practice to see if this demographic targeting will result in higher-priced sales increases (ÇElİK, 2019) 8) Consider the role of other contextual variables in shaping dissatisfaction and bad behavior (Castellani et al, 2019).…”

Stewardship Actions for Market issues in the National Disability Insurance Scheme: A Review of the Evidence

“…Intervention studies 4 (Baxter et al, 2013;Hotz and Xiao, 2011;Ranerup, 2007;Temple, 2006) Empirical studies with results pertaining to market shaping 16 (Abbott et al, 2009;Allen and Petsoulas, 2016;Barber et al, 2018;Beach, 2017;Broadhurst and Landau, 2017;Cleveland and Krashinsky, 2009;Cooper et al, 2011;Destler and Page, 2010;Gash et al, 2013;Girth et al, 2012;Iizuka and Uchida, 2017;Kastberg, 2008;Schmidt et al, 2016;Sood et al, 2017;Tibandebage and Mackintosh, 2005) Non-empirical studies 41 (Ahgren, 2010;Anessi-Pessina et al, 2004;Ardley and Chen, 2017; Australian Parliament Joint Standing Committee on the NDIS et al, 2018;Bagley et al, 1996;Barile et al, 2014;Baxter et al, 2011;Bel et al, 2010;Bennett and Ferlie, 1996;Beresford, 2008;Bergmark, 2008;Bertolin, 2011;Bjornstad and Brown, 2004;Bloom et al, 2014Bloom et al, , 2008Trevor L Brown et al, 2006;Brown and Potoski, 2004;Cogan et al, 2005;Crawford, 2010;Dassiou et al, 2015;Department of Health and Social Care, 2018;Dixon et al, 2003;Feiock, 2002;Girth et al, 2012;…”