Strategies for Managing Excess and Dead Inventories: A Case Study of Spare Parts Inventories in the Elevator Equipment Industry

Oguji, Nnamdi

doi:10.31387/oscm0320209

Cited by 11 publications

(4 citation statements)

References 33 publications

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“…Poor-quality accessories have a short life span, but high-quality accessories have a lengthy life span. Poor-quality components are built badly, and their assembly during maintenance is challenging, reducing maintenance efficiency (Nnamdi, 2018); high-quality parts are well-made, simple to install, and increase efficiency. Second, timely delivery of elevator accessories is critical to ensuring the proper performance of elevator repair operations.…”

Section: Customer Demand For Elevator Maintenance In the Elevator Bus...mentioning

confidence: 99%

The Influence of Elevator Maintenance Program on Customer Satisfaction Based on Multi-Level Grey Relational Analysis

2022

AJCIS

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Customers are the bedrock of any business and the driving force behind its growth. As the disparities in manufacturing costs, product quality, and management systems between competing companies narrow, meeting customer expectations, increasing customer satisfaction with the company, and exceeding customer expectations has become a robust measure for businesses seeking to increase their competitiveness. While advanced manufacturing technologies or technological processes are easily replicated or even surpassed, the soft power required to gain customer satisfaction takes ongoing investigation and accumulation. This needs firms to raise their level of customer satisfaction in order to continue constructing an enterprise-specific culture that promotes enterprise development and profitability. The subject of this study is elevator maintenance customers. It employs a method known as multi-level grey relational analysis to integrate the features of customer wants in this business in order to develop an assessment system for elevator maintenance customer satisfaction. Second, collect relevant data via a customer happiness questionnaire survey of the elevator company's maintenance clients, analyze and assess the customer satisfaction data, and lastly, recommend improvement ideas based on the analysis results.

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Section: Customer Demand For Elevator Maintenance In the Elevator Bus...mentioning

confidence: 99%

The Influence of Elevator Maintenance Program on Customer Satisfaction Based on Multi-Level Grey Relational Analysis

2022

AJCIS

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“…As a result, the risk of accumulating excess inventories with the new forecasts was minimized by 1.5 million euros over three years. In addition, it was determined that 28% of spare parts with intermittent demand end up as dead stock, while 18% as excess stock [22].…”

Section: Inventory Managementmentioning

confidence: 99%

Pilot Implementation of Innovative Proposal for Service Level Improvement in a Spare Parts Trading Company

Ramos-Valle

Paulino

Chavez

et al. 2022

JERA

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In the context in which spare parts trading companies are becoming increasingly competitive, the level of service is essential to be able to compete in the market. This indicator is affected by on-time deliveries, which are a key factor in meeting customer demand, as this determines customer satisfaction and thus has an effect on the company's profitability. For a company to deliver its products on time, the warehouse processes must work efficiently, making the picking process one of the most critical of them. It must also run a proper inventory procurement process in order to have stock on hand to fulfill customer orders. This case study focuses on increasing the level of service in a company that sells spare parts for mining, which was found to have a low service level of 66.1%, in contrast to the recommended level for the sector, which is 85.9%. Therefore, the implementation of the 5S methodology, Systematic layout planning, demand forecasting, and cycle counting are proposed as tools to solve the root causes of the problem. The main results indicated a reduction in picking times of 36.70%, an increase in demand forecast accuracy of 13.45%, and an increase in Inventory Record Accuracy (IRA) of 5.42%.

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“…Purpose of forecasting is to obtain a fairly accurate estimation of future demand for a product or service given historical data and the current state of the environment (e.g., political, social, economic) to plan and organize businesses accordingly [8]. Demand forecasting helps inventory planning and excess inventory reduction in a company [9]. Time series analysis is one of methods used in demand forecasting.…”

Section: Forecastingmentioning

confidence: 99%

Development of Cloud Based Demand Forecasting System: A Case Study in Stationery Industry

Muliady¹,

Utomo²,

Natalia³

2021

Proceedings of the First International Conference of Economics, Business &Amp; Entrepreneurship, ICEBE 2020, 1st October 2020,

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Strategies for Managing Excess and Dead Inventories: A Case Study of Spare Parts Inventories in the Elevator Equipment Industry

Cited by 11 publications

References 33 publications

The Influence of Elevator Maintenance Program on Customer Satisfaction Based on Multi-Level Grey Relational Analysis

The Influence of Elevator Maintenance Program on Customer Satisfaction Based on Multi-Level Grey Relational Analysis

Pilot Implementation of Innovative Proposal for Service Level Improvement in a Spare Parts Trading Company

Development of Cloud Based Demand Forecasting System: A Case Study in Stationery Industry

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