2013
DOI: 10.1111/nin.12035
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Strategies of emotion management: not just on, but off the job

Abstract: Intensive care nurses, like professionals in other intense occupations characterized by high degrees of uncertainty, manage the emotions that result from their work both on and off the job. We focus on the job strategies - calling-in, sharing their experiences with others and engaging in a range of activities oriented to emotional recovery - that 37 intensive care nurses use to manage their emotions off the job. These strategies show how the social organization and division of labor in intensive care units inf… Show more

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Cited by 14 publications
(23 citation statements)
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References 32 publications
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“…Offering a personal telephone number to parents, as female nurses reportedly did, was seen as overstepping professional boundaries and potentially exposing nurses to pain. These findings contrast with those of authors such as Hammonds & Cadge (), who describe how nurses set limits outside of work, instead of creating impermeable boundaries between their work and personal lives. However, these authors do not consider gender in their analysis.…”
Section: Discussioncontrasting
confidence: 97%
“…Offering a personal telephone number to parents, as female nurses reportedly did, was seen as overstepping professional boundaries and potentially exposing nurses to pain. These findings contrast with those of authors such as Hammonds & Cadge (), who describe how nurses set limits outside of work, instead of creating impermeable boundaries between their work and personal lives. However, these authors do not consider gender in their analysis.…”
Section: Discussioncontrasting
confidence: 97%
“…There is, however, a great need for improvements with regard to lighting, noise, safety and ergonomics both for patients and for staff (Applebaum, Fowler, Fiedler, Osinubi, & Robson, ; Barach, Potter Forbes, & Forbes, ; Pereira et al, ). There is also a great need for functional teams that can create a benign and caring environment (San Martín‐Rodríguez et al, ) and an atmosphere that is conducive to emotional work (Hammonds & Cadge, ). Malone () argued in a theoretical paper that nursing in hospital environments carries the associate risk of making nurse–patient relationships distant and alienated.…”
Section: Philosophical and Theoretical Frameworkmentioning
confidence: 99%
“…Nurses are expected to show empathy, but, at the same time, detachment is identified as a trait of professionalism [ 14 ]. Using emotion management strategies makes it possible to satisfy one’s professional obligations [ 15 , 16 ].…”
Section: Introductionmentioning
confidence: 99%