Strategies that facilitate the delivery of exceptionally good patient care in general practice: a qualitative study with patients and primary care professionals
Roisin O’Malley,
Paul O’Connor,
Sinéad Lydon
Abstract:Background
In recent years, proactive strengths-based approaches to improving quality of care have been advocated. The positive deviance approach seeks to identify and learn from those who perform exceptionally well. Central to this approach is the identification of the specific strategies, behaviours, tools and contextual strategies used by those positive deviants to perform exceptionally well. This study aimed to: identify and collate the specific strategies, behaviours, processes and tools u… Show more
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