Strategies to Influence a Quality and Compliance Culture

Abstract

Sales of defective or substandard products carry a potential risk of unintended effects on the consumer. The purpose of this single-case study was to explore the strategies to influence a culture of quality and compliance. Findings identified the value of weaving quality and compliance into a unified matrix to establish a holistic approach to endowing the organizational culture with the behaviors and habits that drive quality and compliance across business unit boundaries. To treat any aspect of quality and compliance as a separate element of the culture may undermine the overall effectiveness of quality and compliance programs, leaving room for employees to doubt the value top leadership places on these requirements.

Green practices and sustainability performance: the exploratory links of organizational culture and quality improvement practices

“…If leaders within an organization can ensure uniformity in the understanding and application of standardized procedures, enterprise culture can be enhanced, innovation can be stimulated and good habits can be formed, which lead to quality issues being reduced (Macht and Davis, 2018). When sustainability becomes a part of a company's core strategy, the culture that binds the employees together can have a great impact on the level of success on sustainability initiatives (Gandhi et al, 2018;Thanki and Thakkar, 2019;Wang, 2019).…”

“…When sustainability becomes a part of a company's core strategy, the culture that binds the employees together can have a great impact on the level of success on sustainability initiatives (Gandhi et al, 2018;Thanki and Thakkar, 2019;Wang, 2019). When the relationship among commitment to quality, information sharing, continuous improvement and teamwork was examined by Malik and Blumenfeld (2012), a positive connection was found between the integration of quality management practices and organizational culture (Macht and Davis, 2018). An organizational culture that emphasizes performance measurement and quality management should ultimately lead to higher levels of organizational effectiveness (Ababneh, 2021).…”

“…An organizational culture that emphasizes performance measurement and quality management should ultimately lead to higher levels of organizational effectiveness (Ababneh, 2021). In Macht and Davis' (2018) research, the authors discussed strategies to influence a quality compliance culture. The authors also acknowledged the importance of knowledge management, habit and organizational effectiveness and how they link to organizational culture.…”

“…The authors also acknowledged the importance of knowledge management, habit and organizational effectiveness and how they link to organizational culture. Just as organizational culture is unique and difficult to duplicate, organizational knowledge is also unique and could be a great instrument to utilize in adding value (Macht and Davis, 2018).…”

The impact of organizational culture and total quality management on the relationship between green practices and sustainability performance

“…Malik and Blumenfeld (2012) examined the relationship between commitment to quality management systems, information sharing, continuous improvement and teamwork in Indian businesses. They found a positive connection between the integration of quality management practices and OC (Macht and Davis, 2018) and decided to further examine the relationship. They posited that organizational leaders ensuring standardized procedures are understood and applied uniformly can enhance enterprise culture, stimulate innovation and form positive habits, leading to reduced quality-related issues.…”