Strengthening crisis resilience in German primary care by using quality indicators: Findings of a process evaluation in the RESILARE project

Abstract

Background: In recent years, health systems worldwide were confronted with several crises such as natural disasters or the Covid-19 pandemic that affected lives and health of many people. In light of occurring waves of infections and heat, climate change is considered to be the biggest health threat of the 21st century. Strengthening individual and organizational crisis resilience in healthcare settings thus becomes a crucial factor in maintaining care quality and protecting vulnerable patients during such crises. The project RESILARE therefore aimed to develop and evaluate quality indicators which support primary care practices in preparing for and adapting to crisis-related challenges. Methods: In a three-phased process, indicator development was based on systematic literature research and qualitative data, a two-stage expert panel process, and a pilot testing in a maximum of n=35 ambulatory practices during an outreach visit. Practice-individual indicator-related status and benchmarking were provided via feedback reports to complete the audit and feedback program. A mixed-methods process evaluation used semi-structured interviews with participating General Practitioners and non-physician health professionals to explore support and challenges for implementation of the derived set of quality indicators. Two online surveys were conducted to evaluate all indicators and the two-part feedback report. Qualitative data were analyzed inductively using a Thematic Analysis approach. Survey data were analyzed descriptively. Results: A total of n=32 indicators covered four domains: (1) Individual Resilience, (2) Crisis Prevention, (3) Organizational Resilience, and (4) Climate Resilience. N=34 practices participated in the piloting and the process evaluation. Participants generally attributed a high relevance to the domains, and considered the indicator set to be suitable for implementation into existing quality management systems. Planning and implementation of measures that strengthen crisis resilience in practices were triggered or intensified by piloting the indicators and by the two-part feedback report. Identified challenges referred to the volume of indicators and to practice-individual implementation of the use of renewable energy sources in rented premises. Participants expressed their desire for peer exchange regarding proven concepts for crisis resilience. Conclusion: The RESILARE quality indicators can strengthen crisis resilience and ecologically sustainable processes in primary care practices. Implementation into quality management systems should heed identified potential challenges to avoid overstraining of practices.