Strengthening Knowledge Based Services in Argentina

Abstract

Este artigo pode ser copiado, distribuído, exibido, transmitido ou adaptado desde que citados, de forma clara e explícita, o nome da revista, a edição, o ano e as páginas nas quais o artigo foi publicado originalmente, mas sem sugerir que a RAM endosse a reutilização do artigo. Esse termo de licenciamento deve ser explicitado para os casos de reutilização ou distribuição para terceiros. Não é permitido o uso para fins comerciais. RoMINa ElIaNa GaYÁUniversidad del Salvador (USAL), Buenos Aires -Argentina. This study aims to analyze KBS in Argentina and to identify the main opportunities and challenges in order to make proposals for strengthening KBS exports through improving access to major markets, employment and human capital and indirect exports. originality/value: This paper contributes to the discussion on KBS exports in Argentina. It provides a sectoral outlook, identifies the main opportunities and challenges and makes proposals for strengthening KBS exports. Design/methodology/approach: This paper examines KBS in Argentina using quantitative and qualitative information, such as statistics from official sources, international organizations and private institutions; literature review; and consultations with the private sector. Findings: There are significant opportunities to develop KBS in Argentina: availability of skilled labor and good communications infrastructure at competitive costs, more political stability and better life quality than other emerging locations. Argentina benefits from a good international reputation in some KBS sectors, such as advertising, audiovisual services and software. Additional efforts are needed in other areas to develop high-value KBS exports. The main challenges to strengthen these activities include human capital formation oriented to services that could face bottlenecks due to labor scarcity, negotiation of trade in service agreements and double taxation agreements and development of indirect exports.

Technology Used in Knowledge Management by Global Professional Event Services

“…Empirical research on knowledge management in the service industry is sparse (Preece, 2015), which motivated the authors in carrying out this research. Moreover, business services are activities that require advanced technology and a relatively highly skilled workforce to fully benefit from technological innovations (Gayá, 2018). That is why all aspects -knowledge and technology, and the spillover effect -are taken into consideration.…”

Adoption of the Internet of Things in higher education: opportunities and challenges

“…On the one hand, authors such as Agarwal and Pati (2016) argue that IoT brings great challenges and opportunities for higher education, such as the development of ubiquitous computing (Martín et al , 2011), cloud computing (Corrales Compagnucci, 2019) and the large amount of information and analysis provided that help to advance the core values of teaching and the quality of research. On the one hand, this pedagogical and innovative trend in Higher Education Institutions is reflected, among others, in aspects such as (Gayá, 2017): teaching and learning strategies (smart learning); highly technological services (smart campus); smart classrooms that facilitate student-teacher interaction (smart classroom) and the design and development of multimedia content for learning (smart education; Cabrera Cruz and Smith Rueda, 2017); Virtual Reality (VR) and IoT, as an alternative to create a virtual environment for students to carry out their practical work (Fahim et al , 2019).…”

Prospects for Decent Work in Services

“…The authors further report that growth of services output is more highly correlated with the reduction of poverty (page 27). Gayá (2017) reported how knowledge-based services (KBS)-services that use high technology and have the relatively highly skilled workforce that is required to benefit fully from technological innovations-gained relevance in the Argentinian economy and became a strategic sector for three main reasons: the creation of high quality jobs in terms of skills, formality, and higher wages; good export performance; and potential to foster regional development through decentralization of economic activity to provinces. Business, professional and technical services represent 70% of KBS exports and Wages in KBS are 9.3% higher than the country's average wage (page 50).…”