Strengthening Social Worker—Client Relationships in Child
                    Protective Services: Addressing Power Imbalances and “Ruptured”
                    Relationships

Maiter, Sarah; Palmer, Sally B.; Manji, Shehenaz

doi:10.4135/9781452230689.n3

Cited by 25 publications

(42 citation statements)

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“…Another barrier to effective service can be caused by power imbalances that exist between clients and service providers (Cohen, 1998;Maiter, Palmer & Manji, 2006). This is especially salient given that, for some Muslims, relationships tend to be reciprocal and consultative (Hodge, 2005).…”

Section: Social Service Practitionersmentioning

confidence: 96%

Addressing Cultural Barriers with Muslim Clients: An Agency Perspective

Graham

Bradshaw

Trew

2009

Administration in Social Work

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Section: Social Service Practitionersmentioning

confidence: 96%

Addressing Cultural Barriers with Muslim Clients: An Agency Perspective

Graham

Bradshaw

Trew

2009

Administration in Social Work

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“…This investigation is notable for its sensitive and detailed portrayal of the gradual development of trust, leading eventually to a willingness on the part of patients to discuss important personal issues. Maiter, Palmer, and Manji (2006) interviewed parents who had an involvement with social work services around child protection issues, about the quality of their relationships with their social workers. This is a particularly interesting study because many of these clients were engaged in tense and adversarial relationships with social work staff, around custody and access to their children.…”

Section: Issues Associated With the Challenge Of Responding To Expresmentioning

confidence: 99%

Research on embedded counselling: An emerging topic of potential importance for the future of counselling psychology

McLeod

2014

Counselling Psychology Quarterly

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A significant proportion of the counselling that people receive takes place within informal, situated encounters between service users and practitioners in fields such as nursing, medicine, teaching and social work. However, almost all of the research that has been carried out into the process and outcomes of counselling consists of studies of formal, contracted counselling and psychotherapy based in therapy clinics and offices. The competent and effective delivery of counselling that is embedded in a primary professional role, such as that of nurse, teacher or social worker, presents considerable challenges for practitioners. Research evidence around the process and outcomes of embedded counselling represents a valuable resource that has the potential to enhance the quality of counselling conversations enacted by practitioners in health, education, social work and other professions. An overview is provided of different types of research that has been carried out into informal and embedded counselling, and of the main themes that have emerged from these studies. Suggestions are made for the further development of this field.In 1945, Virgina Axline and Carl Rogers published an account of the counselling role undertaken by a teacher, over a period of several months, in response to the emotional and social needs of a disabled six-year-old boy who was a member of a class of 36 children for whom she was responsible (Axline & Rogers, 1945). This descriptive case study illustrated the ways in which this teacher was able to make use of counselling skills, behavioural interventions and consultation with other professionals, to play a key role in the recovery of a seriously troubled young person, mainly through a series of brief, 15 min listening conversations. It is hard to find other, more recent, case examples of this kind of work.In general, the field of counselling and counselling psychology has moved in the direction of becoming a discrete area of specialised professional activity, in which psychological assistance is provided by therapists in offices, rather than teachers in classrooms. Nevertheless, alongside the development and expansion of counselling and other psychotherapeutic interventions as standalone professional activities, individuals with problems in living continued to turn to trusted members of their community, such as

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“…' The wisdom of these approaches is echoed in the findings of 50 years or more of client, patient and service user studies. Service users are consistently clear that the quality of the relationship with the worker matters significantly (Howe, 1993;Maiter et al, 2006). When clients, patients and service users are asked their views, even in cases of child protection, they tell us that they value practitioners who are honest, direct, warm and, when appropriate, friendly (de Boer and Coady, 2007).…”

Section: The Relationship and Therapeutic Changementioning

confidence: 99%

The safety of children and the parent‐worker relationship in cases of child abuse and neglect

Howe

2010

Child Abuse Review

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Child protection work is complex and demanding and presents both parents and workers with a number of emotional and relationship demands. Although it is recognised that a good working alliance between child protection workers and parents is associated with therapeutic success and service user satisfaction, some current developments, including the growth of an audit culture with its attendant emphasis on targets and performance, appear to undermine the worker's ability to establish good relationships and working alliances. To the extent that poor-quality working relationships and increased emotional distance reduce the worker's capacity to be empathic, levels of stress for both parents and workers are likely to remain high. Heightened stress reduces the capacity of parents and workers to keep at-risk children in mind and in focus. This reduces their safety. The paper revisits the value of containment as a way of processing and managing difficult feelings which, along with more recent therapeutic concepts such as mentalisation, encourages workers to keep the parents' feelings in mind as well as hold the child in mind for the parent as a psychological, meaningful and mentalising being. Helping parents think about their feelings and understand, indeed celebrate, their children as burgeoning, independent psychological entities increases understanding, reduces stress and plays a part in helping keep children safe.

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Strengthening Social Worker—Client Relationships in Child Protective Services: Addressing Power Imbalances and “Ruptured” Relationships

Cited by 25 publications

References 0 publications

Addressing Cultural Barriers with Muslim Clients: An Agency Perspective

Addressing Cultural Barriers with Muslim Clients: An Agency Perspective

Research on embedded counselling: An emerging topic of potential importance for the future of counselling psychology

The safety of children and the parent‐worker relationship in cases of child abuse and neglect

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