Stress reduction in the hospital room: Applying Ulrich's theory of supportive design

The influence of hospitable design and service on patient responses

“…Physical design of the healthcare environment evidencing the strongest significant relationship with patient overall satisfaction with healthcare experience is not surprising since the literature shows that the physical design of a space tends to be a major consideration by patients (Andrade & Devlin, 2015;Andrade et al, 2012;. Patients' -particularly those who are in poor health-may be especially appreciateive of hospitable healthcare design.…”

“…Atmospherics are positive distractions that help patients attend to stimuli other than their own discomfort and anxiety . A healthcare environment that provides more hospitable atmospherics might include ambient lighting, pleasant music, comfortable temperatures, pleasing colors, aromas, plenty of plants and flowers, artwork, reduced noise levels, comfortable furniture, attractive interior decoration, material and equipment finishes (Andrade & Devlin, 2015;Dijkstra, Pieterse, & Pruyn, 2006;Huisman, Morales, Van Hoof, & Kort, 2012;Iyendo, Uwajeh, & Ikenna, 2016;; R. S. Ulrich, Simons, & Miles, 2003).…”

“…Stimulus measures patients' experience of specific environmental elements. The creation of a hospitable servicescape through an infusion of atmospheric, service, physical design, and wayfinging elements is informed by studies in the evidence-based design literature (Andrade & Devlin, 2015;Lee, 2011;Swan et al, 2003) and in Hutton and Richardson's (1995) Healthscapes model.…”

Shaping Built Environment of Mental Health Hospitals

“…Przestrzeń oddziałująca pozytywnie umożliwiała wybór pomiędzy socjalizacją a izolacją, a tym samym zapewniała poczucie kontroli relacji społecznych [32]. Zapewnienie użytkownikowi odpowiedniej przestrzeni i możliwości jej kontroli (modelowania, personalizacji, użytkowania wybranych zasobów), a tym samym poczucie przewidywalności (również kontaktów z innymi użytkownikami), pozytywnie wpływa na regulację układu hormonalnego i reakcje fizjologiczne na stres [2].…”

“…Space with positive impact offers a choice between socialisation and isolation, thus ensuring the sense of control over social relations [32]. Providing users with adequate space and the possibility of its control (modelling, personalisation, use of selected resources), and con-sequently the sense of predictability of their environment (as well as their contact with other users), has a positive impact on the regulation of hormonal system and physiological reactions to stress [2].…”