Structural Equation Modeling for Evaluating the Public Value of Service Delivery through e-Government: A Case Study from Sri Lanka

Karunasena, Kanishka; Deng, Hepu; Karunasena, Anuradha

doi:10.1007/978-3-642-23971-7_29

Cited by 4 publications

(2 citation statements)

References 13 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Although the availability of e-services and the level of information provided to the citizens are inadequate, nearly 70% citizens are satisfied with services offered (ICTA, 2008 as cited in Karunasena & Deng, 2011). Majority of the respondents are satisfied with the government effort on the delivery of public services through e-Government in Sri Lanka (Karunasena et al, 2011b;Karunasena et al, 2015;Karunasena & Deng, 2012). The public value of e-Government has a direct impact on the behavioral adoption of e-Government services (Mensah et al, 2022).…”

Section: Discussionmentioning

confidence: 99%

“…There is a total integration of e-functions and services across administrative and departmental boundaries (Al-Hashmi & Darem, 2008). Karunasena et al, (2011b) investigated the public value of the service delivery through e-Government and revealed that most of the respondents are satisfied with the government effort on the delivery of public services though e-Government in Sri Lanka. The quality of information, e-services, user-orientation of information and services, efficiency, openness and responsiveness of public organizations, equity, self-development of citizens, trust, and contributions of public organizations to the environmental sustainability are identified as the critical factors for evaluating the public value of e-Government in Sri Lanka (Karunasena & Deng, 2011& 2012.…”

Section: Public Value Theorymentioning

confidence: 99%

See 1 more Smart Citation

Public Value and Level of e-Government in Sri Lanka: Problems and Prospects

R. Lalitha S. Fernando,

H. O. C. Gunasekara

2024

IJGPPA

View full text Add to dashboard Cite

Achieving public value and maintaining a higher public value in e-Government is considered as the ability of e-Government systems to provide efficient and better services to the citizens. The government of Sri Lanka has started e-Government developments since early 2000 investing more than 2000 million Sri Lanka rupees annually on e-Government implementation and adoption, but the level of eGovernment and public value of some websites must be further improved for a better service delivery. This study examines public value and level of e-Government in Sri Lanka based on selected ten government websites which provides most essential services to the public. The level of e-Government has been examined by using criteria of the UN-ASPA model and the public value of the selected websites has been examined through a survey. Among 1200 final year undergraduates for the year 2023, 75 of them were selected from a purposive sample who are following eGovernment subject as a part of their degree program at the Faculty of Management Studies and Commerce, University of Sri Jayewardenepura, Sri Lanka. Data were collected from a structured questionnaire to examine the public value of the websites and used descriptive statistics to analyze the data. The level of e- Government has been examined using the UN-ASPA model and results were analyzed based on a scoring method. The study revealed that the selected government websites have a relatively higher level of public value and e- Government level. Accordingly, the highest scored e-Government website is the Central Bank (23 scoring marks out of 25), and the least scored website is the Department of Registration of Persons (19 scoring marks). The public value of all the selected websites ranges from a high level to a moderate level. The Ministry of Education has scored the highest public value (the mean value is 4.2) among the ten-government websites and the Ministry of Higher Education has the lowest public value (3.8). The study observed that a higher level of public value tends to have a higher level of e-Government. A further study is necessary however, to confirm this relationship. This study contributes to the existing body of knowledge on e-Government services on Value and concludes that a higher level of public value represents a higher level of e Government services based onSri Lankan government websites. Finally, the study proposed recommendations to further improve public value level and e-Government level of the websites in Sri Lanka. Key words: Public value, e-Government, Sri Lanka

show abstract

Section: Discussionmentioning

confidence: 99%

Section: Public Value Theorymentioning

confidence: 99%

Public Value and Level of e-Government in Sri Lanka: Problems and Prospects

R. Lalitha S. Fernando,

H. O. C. Gunasekara

2024

IJGPPA

View full text Add to dashboard Cite

show abstract

Evaluating the public value of egovernment services

Kamau

Wausi

2015

2015 IST-Africa Conference

View full text Add to dashboard Cite

E-Government Service Research Development

Hasan

2015

Public Affairs and Administration

View full text Add to dashboard Cite

Electronic service in the domain of e-Government has been gaining research attention over past two decades. This paper reports on a literature review of the published e-Government service research and provides an analysis of the research development in terms of research themes, regional context, research perspective, data analysis method, and research approach. The results of this analysis can serve the e-Government research communities as a means of understanding the e-Government service research development and future research agenda. The finding of this paper shows that e-Government service research is conducted in the theme of adoption, evaluation, interoperability, etc. The research is conducted both in the context of economic developed and developing countries mainly in citizen perspective. Empirical data analysis method and descriptive approach are mostly employed in the research.

show abstract

Structural Equation Modeling for Evaluating the Public Value of Service Delivery through e-Government: A Case Study from Sri Lanka

Cited by 4 publications

References 13 publications

Public Value and Level of e-Government in Sri Lanka: Problems and Prospects

Public Value and Level of e-Government in Sri Lanka: Problems and Prospects

Evaluating the public value of egovernment services

E-Government Service Research Development

Contact Info

Product

Resources

About