Structural Relation among Service Encounter at Sports Center, Product Quality, Customer Satisfaction, Trust, Relationship Commitment and Relationship Behavior

김용수,

doi:10.51979/kssls.2012.08.49.133

KSSLS

2012

DOI: 10.51979/kssls.2012.08.49.133

|View full text |Cite

Structural Relation among Service Encounter at Sports Center, Product Quality, Customer Satisfaction, Trust, Relationship Commitment and Relationship Behavior

김용수 김용수¹

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...

Citation Types

Supporting

Mentioning

Contrasting

Year Published

2017

Publication Types

Select...

Article1

Relationship

Self Cite0

Independent1

Authors

Journals

Cited by 1 publication

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

Relationship between humor orientation and customer orientation, and the employees' trust, service quality, relationship quality, and relationship retention of employee in commercial sports center

Buom¹,

Jung²

2017

Korean J Sport Sci

View full text Add to dashboard Cite

Purpose The purpose of this study is to empirically inquire into the relationship between a commercial sports center employee's humor orientation & customer orientation and employees' trust, service quality, sports center relationship quality and relationship retention through structural equation model analysis. Methods For this purpose, the survey targeted 224 adult men and women who have used any one of the three commercial sports centers in Chungcheong for over three months. For sampling method, convenience sampling method was used, while the questionnaire was self-administered. In an effort to verify the proposed structural model, this study used IBM SPSSWIN Ver. 21.0 and AMOS 18.0. Results First, humor orientation was found to have a positive influence on employees' trust. Second, customer orientation was found to have a positive influence on employees' trust. Third, employees' trust was found to have a positive influence on service quality. Fourth, employees' trust was found not to have a positive influence on sports center relationship quality. Fifth, employees' trust was also found not to have a positive influence on relationship retention. Sixth, service quality was found to have a positive influence on sports center relationship quality. Seventh, service quality was also found not to have a positive influence on relationship retention.

show abstract

Relationship between humor orientation and customer orientation, and the employees' trust, service quality, relationship quality, and relationship retention of employee in commercial sports center

Buom¹,

Jung²

2017

Korean J Sport Sci

View full text Add to dashboard Cite

show abstract

scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.

Contact Info

customersupport@researchsolutions.com

10624 S. Eastern Ave., Ste. A-614

Henderson, NV 89052, USA

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Blog Terms and Conditions API Terms Privacy Policy Contact Cookie Preferences Do Not Sell or Share My Personal Information

Made with 💙 for researchers

Part of the Research Solutions Family.

Structural Relation among Service Encounter at Sports Center, Product Quality, Customer Satisfaction, Trust, Relationship Commitment and Relationship Behavior

Cited by 1 publication

References 0 publications

Relationship between humor orientation and customer orientation, and the employees' trust, service quality, relationship quality, and relationship retention of employee in commercial sports center

Relationship between humor orientation and customer orientation, and the employees' trust, service quality, relationship quality, and relationship retention of employee in commercial sports center

Contact Info

Product

Resources

About