“…Street-level bureaucrats are de facto policymakers that can block reforms, alter rules, and establish creative solutions to everyday dilemmas (Lipsky, 2010;Maynard-Moody, Musheno, & Palumbo, 1990). Discretion is neither positive nor negative; according to its use in context, it can have beneficial or detrimental effects (Evans & Harris, 2004;Goodin, 1986;Meier & Bothe, 2001). Actual outcomes are related to the intersection between top-down directives, their interpretation in local arenas, professional cultures, individual standpoints, professional skills, resources, workplace conditions, practices, and leadership (Spillane et al, 2009).…”