“…Studies mention at least five different elements that help to describe and analyse the organization's performance. They are: objectives [23,[46][47][48][49][50][51], metrics [23,47,48,52,53], data measures [23][24][25][26][46][47][48][49], indicators [23,[46][47][48]54,55] and key performance indicators (KPI) [23,39,[45][46][47]49,52,[55][56][57][58][59]. Each of these elements is important to monitor the organization's activities.…”