Structuring the Environmental Experience Design Research Framework through Selected Aged Care Facility Data Analyses in Victoria

Ma, Nan; Chau, Hing-Wah; Zhou, Jin; Noguchi, Masa

doi:10.3390/su9122172

Cited by 10 publications

(23 citation statements)

References 33 publications

(38 reference statements)

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“…The study also analyzed the relationship between customer experience and the business model of digital companies. Ma et al [15] proposed a research framework of environmental experience design (EXD). It can be defined as an attempt with awareness, which is affiliated to experience design and environmental psychology in order to create a construction environment that meets customer demands.…”

Section: User-centered Design Conceptmentioning

confidence: 99%

Constructing an Evaluation Model for User Experience in an Unmanned Store

Wang

2019

Sustainability

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Traditional stores feature three characteristics: the goods, convenience, and the service provided to its customers (users). Due to the development of the online/offline omni channel consumption model, the starting point for supplying the user with services is no longer the time at which a user arrives at the store door. Instead, it is expected that services can be merged seamlessly into users’ lives at any point in time. Convenience and quality of service can be maximized and optimized via any medium or device. Therefore, in light of the foreseen commercial requirements of the supply end, we introduce a strategy for implementing intelligent equipment in order to achieve the goals of enhanced efficiency and reduced manpower. We investigate the possibility of traditional stores being replaced by other types of convenient store. This study investigates the experience evaluation of unmanned stores with respect to three dimensions: the economic experience, marketing experience, and qualia experience. A case study approach is implemented in this study. The goal is to investigate the course of the user experience in the X-Store, which was founded by the Uni-President Enterprises Corporation in Taiwan. By determining the relationship between users’ interactions with tangible and intangible objects, it is possible to understand the reasons behind the insufficiency in a bad user experience. It is then possible to deal with the insufficiency represented by an intangible service guidance interface, rather than the single and tangible factor of there being no clerks. Finally, a type I quantification theory is applied to the quantification of qualitative data. It is known that the elements corresponding to higher user ratings include, respectively, entertaining setting, positive sensory experience, and innovative products or facilities. The most representative factors for these elements include an interactive drinks cabinet, a futuristic layout, and facial recognition. In contrast, the elements of lower satisfaction level include a setting far from feelings of hustle and bustle, the experience of being introduced to new ideas (thinking), and facilities that are easy to operate. The most representative factors behind these elements include being unable to perform immersive shopping, there being no memory of limited-edition souvenirs, and apps that are not good to use. The contributions of this study are twofold. Firstly, we provide an evaluation of user experience for the first unmanned store in Taiwan, along with a subsequent ranking of the factors. This could provide companies with a reference for either maintaining or improving upon their current state. Secondly, we analyzed the five-stage experience activities for the embodiment of the interactive relationship between users and other people who were analyzed. Any follow-up changes to user influence can be traced back by means of this approach.

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Section: User-centered Design Conceptmentioning

confidence: 99%

Constructing an Evaluation Model for User Experience in an Unmanned Store

Wang

2019

Sustainability

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“…The collective responsibility between the three actors is also termed a "welfare triangle". Even the choice in architectural design of an aged care facility is closely related to the health and wellbeing of the elderly [8]. This shows that the government's concern for the welfare of the elderly is more micro-level.…”

Section: Literature Reviewmentioning

confidence: 99%

V-Shaped Responsibility of China’s Social Welfare for the Elderly: Based on Analyzing Historical Evolution and Future Sustainability

Wei-dong

2019

Sustainability

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The aim of this study was to explore the evolution of aging support in China. The findings showed that (1) aging support from 1949–1977 emphasized the responsibility of the family and enterprises; (2) from 1978–2000, government and market responsibility emerged with the shift from a planned economy to a market-oriented economy; and (3) from 2001 onward, a development of social welfare for the elderly was undertaken by the government, but this includes a shared responsibility involving the market, society, family, and individuals. Based on these findings, the responsibility for aging support formed a dynamic V-shaped welfare evolution. This V-shaped welfare responsibility, especially in family support, is sustainable in China and other similar countries around the world.

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“…This study explores this challenge through implementing an 'Environmental Experience Design' (EXD) research framework, which was previously proposed by this paper's authors who reviewed the related theories that help to illustrate human physical and psychological needs and demands [24]. The proposed EXD framework devises "function analysis" techniques that help to categorise occupants' requirements, desires and expectations in the built environment [25].…”

Section: Agementioning

confidence: 99%

“…A human-environment integrated approach that assists architectural design stakeholders in understanding the occupants' physical and psychological needs and demands is required. In response to this need, the authors of this paper proposed a conceptual 'Environmental Experience Design' (EXD) research framework in 2017 [24]. This proposed EXD framework was designed to identify overall project objectives, analyse user perception, and propose design strategies and solutions.…”

Section: Environmental Experience Design Research Framework Reviewmentioning

confidence: 99%

“…Spatial design strategies need to be set in a way that matches both objective physical parameters (e.g., natural and built environment settings) and subjective user perception (e.g., psychological needs and demands). In the EXD research framework, in response to FAST implementation results, user experience related functions and the associated spatial design strategies and solutions are contextualised through the development of a human-environment matching 'EXD evaluation matrix' (Figure 2) [24]. The enumeration helps to visualise the relationship between the occupants' physical and psychological requirements, desires and expectations, and the potential architectural design strategies and solutions applied to shaping the space accordingly.…”

Section: Environmental Experience Design Research Framework Reviewmentioning

confidence: 99%

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The Usability Study of a Proposed Environmental Experience Design Framework for Active Ageing

Noguchi

Woo

et al. 2018

Buildings

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Growing ageing population today may be necessitating building design decision makers to reconsider the indoor environmental quality (IEQ) standards in a way that accommodates senior occupants’ diverse and individual needs and demands. An experience design approach to rationalising and individualising end-user experience on how to utilise tangible products may serve to reflect user perceptions. Generally, architectural design practices tend to incorporate neither IEQ monitoring and analysis data, nor environmental experience design today. In response to the need for filling this gap, the authors of this paper conducted a feasibility study previously that led to structuring and defining an ‘Environmental Experience Design’ (EXD) research framework. Based on the previous case study on the collective spatial analysis and IEQ monitoring results, this paper further explored the usability and applicability of this proposed EXD framework particularly to the previously documented aged care facility in Victoria, Australia, which has been stressing active ageing agendas. This EXD framework usability experiment helped to build the capacity for engaging the subjectivity and objectivity of end users’ expectations, desires, and requirements in the architectural design thinking process. Nonetheless, due to the limitation of this initial and fundamental usability study’s resources and the objective, the necessity of adjusting the scale and scope of EXD analyses emerged. Moreover, the universality of this EXD research framework usage under various architectural typologies and user conditions yet require further attempts and investigations.

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Structuring the Environmental Experience Design Research Framework through Selected Aged Care Facility Data Analyses in Victoria

Cited by 10 publications

References 33 publications

Constructing an Evaluation Model for User Experience in an Unmanned Store

Constructing an Evaluation Model for User Experience in an Unmanned Store

V-Shaped Responsibility of China’s Social Welfare for the Elderly: Based on Analyzing Historical Evolution and Future Sustainability

The Usability Study of a Proposed Environmental Experience Design Framework for Active Ageing

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