2008
DOI: 10.1080/13538320802507505
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Student Engagement: The Key to Improving Survey Response Rates

Abstract: Over the last decade, universities have paid increasing attention to stakeholder needs, which include the needs and expectations of students. To identify student needs and expectations, tertiary institutions have primarily employed the mechanism of evaluation surveys. In recent years, international research has shown falling survey response rates among students. Monash University, Australia, identified the issue of falling response rates as critical, particularly regarding the graduate destination survey and t… Show more

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Cited by 75 publications
(46 citation statements)
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“…The response rates are all situated between 10% and 20%. This is a quite common response rate for student Web surveys: in the academic literature on research survey methods, it has been suggested that student surveys with a 10% response rate can still be considered trustworthy (Nair et al ., ). The final dataset was restricted to students studying in their home country at the moment of data collection, so as not to introduce bias regarding identification with Europe.…”
Section: Methodsmentioning
confidence: 99%
“…The response rates are all situated between 10% and 20%. This is a quite common response rate for student Web surveys: in the academic literature on research survey methods, it has been suggested that student surveys with a 10% response rate can still be considered trustworthy (Nair et al ., ). The final dataset was restricted to students studying in their home country at the moment of data collection, so as not to introduce bias regarding identification with Europe.…”
Section: Methodsmentioning
confidence: 99%
“…Response rates for each institution varied, between 6.0% and 11.4%. While the academic literature offers little consensus over what might constitute an 'acceptable' response rate, it is clear that responses to student surveys have fallen internationally over the last decade (Sid Nair et al, 2008). A bias analysis was undertaken to compare the sample with population data provided by each HEI in relation to key academic and personal variables with differences observed for undergraduate degree classification, gender and subject area.…”
Section: Undergraduate Debt and Postgraduate Enrolment 1153mentioning
confidence: 99%
“…Lauber, Ajdacic-Gross, Fritschi, Stulz, & Rössler, 2005;Lee, 2010;Sax et al, 2003). Although it has been suggested that student surveys with a 10% or lower response rate can eventually be considered trustworthy if the researcher checks the response quality (Nair, Adams, & Mertova, 2008), researchers and practitioners should be aware of the pitfalls of (very) low response rates, especially considering the fact that web surveys increasingly inform the planning of undergraduate and postgraduate education (Porter, 2004).…”
Section: Survey Non-responsementioning
confidence: 99%