2021
DOI: 10.3390/su132111960
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Student’s Satisfaction of the Quality of Online Learning in Higher Education: An Empirical Study

Abstract: Higher education institutions (HEIs) have been facing a digital transformation in online learning as a result of the restrictions generated by COVID-19. Therefore, identifying which are the elements that influence student satisfaction will allow HEIs to establish strategies to ensure the quality of the digital transformation. This study proposes a model that measures student satisfaction considering three dimensions: teacher quality, technical service quality and service quality. Then, the impact of each dimen… Show more

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Cited by 37 publications
(38 citation statements)
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“…There are several research projects conducted worldwide regarding online teaching and learning, particularly after the outbreak of the COVID-19 pandemic [6,8,26,[28][29][30][31][32][33][34][35][36]. However, most of these research papers are based on quantitative studies, particularly on survey of students.…”
Section: Teaching and Learning During The Covid-19mentioning
confidence: 99%
“…There are several research projects conducted worldwide regarding online teaching and learning, particularly after the outbreak of the COVID-19 pandemic [6,8,26,[28][29][30][31][32][33][34][35][36]. However, most of these research papers are based on quantitative studies, particularly on survey of students.…”
Section: Teaching and Learning During The Covid-19mentioning
confidence: 99%
“…Meanwhile, the results contribute to broadening the discourse of hiking tourism reinvestigation through the integrated use of classical bibliometric laws and various scientometric techniques [ 16 , 69 , 87 ], as well as encompassing the production, impact and relationship, laws and techniques commonly used, with a lack of synergy in research on hiking tourism topics. Therefore, it can be argued that trekking, from a perspective of new knowledge and well-being, represents an interesting possibility in terms of knowledge management and leisure-related business (referring to sport, rural, nature and cultural tourism), but it must be managed through correct planning strategies that allow for an increasing professionalization of the sector, avoiding the massive commodification of the resources and spaces in which it is developed.…”
Section: Discussionmentioning
confidence: 99%
“…Lately, distance learning has flourished in the emergency education that occurred due to COVID-19 [8]. This flourishing made researchers consider this mode of learning extensively (ex., [9]). In the present research, we consider task design in distance education during the emergency education that occurred due to COVID-19.…”
Section: Theoretical Background and Literature Review 21 Distance Lea...mentioning
confidence: 99%