Student Satisfaction: An alternative approach to assessing this important concept

Abstract

At a midwestern university, 1,805 undergraduate students completed a student satisfaction survey that used Likert-type scales and provided, for each item, an importance score for college experiences, a satisfaction score, and a performance gap score determined by subtracting the performance score from the satisfaction score for each individual item. The survey offered greater diagnostic value than alternative surveys that ask for simple "yes" or "no" responses. Stepwise regression analysis revealed that most strongly related to student satisfaction with university performance were excellence of instruction in major, ability to get desired classes, knowledgeable adviser, knowledgeable faculty, overall quality of instruction, perception that tuition paid was a worthwhile investment, approachable adviser, safe and secure campus, clear and reasonable requirements for major, availability of adviser, adequate computer labs, fair and unbiased faculty, and access to information. (15 ref)-

A Study of Factors Influencing Chinese Students’ Satisfaction toward Thai Universities

“…By referring to Elliott and Shin [3], they describe student satisfaction as "the favorability of a student's subjective evaluation of the various outcomes and experiences associated with education. Student satisfaction is being shaped continually by repeated experiences in campus life" Student satisfaction can be seen as customer satisfaction.…”

An analysis of the relationship between learning satisfaction and academic achievement of non-traditional learners in Singapore

“…My overall learning experience Had been pleasant/satisfying Had been beneficial Was positive enough for me to recommend others to go through Qn 1 to Qn 3 had high construct validity in measuring student satisfaction level as they were mentioned in the literature that describe or measure student learning satisfaction (such as Aldrige & Rowley, 1998;Elliott & Shin, 2002;Eyck, Tews & Ballester, 2009;Jamelske, 2009;Noel-Levitz, 2009;Witowski, 2008;Özgüngör, 2010). The reliability of the three items was also high as their combined Cronbach's Alpha is 0.919 (Table 2).…”

“…Two, learner satisfaction can have impact on learning effectiveness. All other factors being equal, a satisfied student is likely to put in more effort in his or her study than an unsatisfied student (Elliott & Shin, 2002;Jamelske, 2009;Özgüngör, 2010). Similarly, satisfied students would be more motivated to attend classes and are less likely to quit studies (Noel-Levitz, 2009).…”

“…One, understanding learner satisfaction can help tertiary educational institutions to make the necessary adjustment in response to the market needs of their courses and programs (Aldrige & Rowley, 1998;Elliott & Shin, 2002;Eyck, Tews & Ballester, 2009;Özgüngör, 2010;Upcraft & Schuh, 1996;Witowski, 2008). Two, learner satisfaction can have impact on learning effectiveness.…”

Correlation Network Analysis of International Postgraduate Students’ Satisfaction in Top Malaysian Universities: A Robust Approach

“…For example, Browne et al (1998) found that global satisfaction within a university was driven by a student's assessment of course quality and other curriculum-related factors associated with a university. Borden (1995) found that student satisfaction is related to the match between student priorities and the campus environment (Elliott & Shin, 2002). After reviewing the literature, it was revealed that student satisfaction causes three behavioral intentions: (1) repurchase, (2) word of mouth, and (3) pay price premium.…”