Students’ Degree of Satisfaction of Student Services

Pendon, Guiller P.

doi:10.21013/jems.v3.n3.p1

Cited by 3 publications

(1 citation statement)

References 8 publications

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“…In addition, students prefer higher education that provides better service quality and student satisfaction (Tahir & Saleem, 2021). In India, students who are enrolled in higher education institutions seek more quality education and perfection of the system, in terms of good infrastructure, quality education system, accessibility of the location, additional inputs in the form of value addition, services provided by the institution and employability enhancement courses (Enilo & Ortega, 2022). Furthermore, the UK emphasized the importance of evaluating students' satisfaction in their universities and colleges to guarantee that every student receives a superior education that enriches their lives and careers, including courses that improve employability (Collier, et al 2019).…”

Section: Resultsmentioning

confidence: 99%

Service quality and student satisfaction in one Chinese university

Li,

Pateña

2023

IJRSM

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Nowadays, Chinese higher education is in a critical period of transitioning from elitism to popularization.Guided by the concepts of "student-centered" and "quality-oriented development", service quality and student satisfaction have become the important indicators for measuring the level of a university's education. Therefore, school administrators should adjust management strategies and service measures in a timely manner based on students' and social needs, improve student satisfaction and loyalty, and thereby enhance the competitiveness of the school. This is of great significance for promoting the reform and development of higher education in China.This research aimed to assess the service quality and student satisfaction in Guangdong University of Petrochemical Technology (GDUPT). In this study, the SERVQUAL scale was used to measure the service quality which comprised five dimensions in terms of Tangibility, Trust, Responsibility, Security, and Empathy.Moreover, the student satisfaction in the areas of Collegiality, Program Schedule, Curriculum Content, Advising and Instruction was considered in the measurement. The quantitative research method was applied to gather data from 350 GDUPT students. Results provided an in-depth analysis of nine aspects of the service quality and student satisfaction. Specifically, in terms of service quality, the respondents generally agreed with the service quality in Tangibility, Trust, Responsibility, Security, and Empathy. Among those five indicators, five items got the weighted mean score between 3.50 -4.00 with strongly agree. Secondly, the respondents were all satisfied with Program Design/Schedule, Curriculum, Content, Advising and Instruction, while highly satisfied with Collegiality. Among those four indicators, two items got the weighted mean score lie in 3.50 -4.00 with highly satisfied. Moreover, there was a significant difference on service quality in terms of Security and a highly significant difference when students were grouped according to their grade level. As to student satisfaction, there was no significant difference when students were grouped according to their sex or grade level. In addition, there are highly significant positive correlations between service quality and student satisfaction across all areas studied. Finally, the researcher proposed a plan of action to improve the service quality and student satisfaction

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Section: Resultsmentioning

confidence: 99%

Service quality and student satisfaction in one Chinese university

Li,

Pateña

2023

IJRSM

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Text-Based Sentiment Analysis of Students' Satisfaction: An Input to Strategic Plan

Almonte

Bustillos

Lacatan³

2022

2022 2nd International Conference in Information and Computing Research (iCORE)

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Student services in higher education: impact on academic success amid and after the pandemic

Samarita,

Pachejo,

Aragon

2024

Div Journ

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The influence of student support services on academic success cannot be overstated, as they play a pivotal role in shaping student performance and overall well-being. In response, educational institutions have established dedicated student affairs offices to cater to the diverse needs of students, ensuring their welfare and holistic development. In particular, during the unprecedented challenges posed by the pandemic, these support services have emerged as even more vital, prompting adaptation and innovation within student affairs offices to uphold student well-being and academic progress. This study delved into the experiences of students from the College of Education at Rizal Technological University, specializing in various fields, such as a bachelor’s degree in secondary education and a bachelor’s degree in technical vocational teacher education. These students, who hailed from campuses in Mandaluyong City and Pasig City were selected based on their exposure to student support services before, during, and after the pandemic. Having completed the requisite coursework, they provided valuable insights into their competencies and experiences with support services. Utilizing a descriptive quantitative approach, this study explored students' perspectives on support services before the pandemic, shedding light on the challenges encountered and issues faced during their utilization. Furthermore, it assessed students' satisfaction levels regarding the efficacy of support services in addressing their welfare and development needs. Finally, the study examined post-pandemic changes and enhancements in student support services, offering valuable insights for ongoing improvement and adaptation in the face of evolving circumstances.

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Students’ Degree of Satisfaction of Student Services

Cited by 3 publications

References 8 publications

Service quality and student satisfaction in one Chinese university

Service quality and student satisfaction in one Chinese university

Text-Based Sentiment Analysis of Students' Satisfaction: An Input to Strategic Plan

Student services in higher education: impact on academic success amid and after the pandemic

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