Students’ perceptions of the user education programmes at a South African university

Chiya, Katlego Petrus; Onyancha, Omwoyo Bosire; Ezema, Ifeanyi J.

doi:10.1177/03400352221130775

Cited by 4 publications

(2 citation statements)

References 20 publications

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“…It has been discovered that library tours significantly raise patrons' satisfaction with the facilities' offerings. According to the study, visitors who took part in library tours were more likely than those who did not feel at ease using the library and its services (Chiya et al, 2022).…”

Section: Library Tourmentioning

confidence: 94%

Learning Odyssey: Assessing User Satisfaction through Library Guided Tour

Rathnayaka

2024

Sri Lanka Lib. Rev.

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The libraries provide User education to help users develop the necessary skills and knowledge to access, evaluate, and use information effectively. Library guided tours are an effective way to introduce new users to the library and its resources and offer tips on using them effectively. This research aimed to evaluate newcomers’ ability to use library services after participation in the guided library tour of the Library at the University of Kelaniya and to determine the level of satisfaction with the guided library tour, compare satisfaction between faculties and genders, and collect feedback from users on the tour experience. The research employed mixed method. The population was two thousand nine hundred sixty-five first-year students (2965) who participated in a library tour. The questionnaire was distributed among students via a Google Form. IBM SPSS 26 package was used to analyze the gathered data. Out of 2965 participants, only 343 responded. Both male and female students from various faculties exhibited intense satisfaction with the library tour, resulting in a test score of 1.4922 (M=1.4922; SD=0.76625). In conclusion, newcomers effectively acquired abilities through the library-guided tour, and their high satisfaction was evident.

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Section: Library Tourmentioning

confidence: 94%

Learning Odyssey: Assessing User Satisfaction through Library Guided Tour

Rathnayaka

2024

Sri Lanka Lib. Rev.

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“…This shows the power of persuasion. However as found by (Baliyan & Mokoena, 2024;Chiya et al, 2023), some prospective students visit the career fair to only confirm decisions that have been made already, so other marketing and sales tactics will have minimal effect.…”

Section: Degree Of Persuasionmentioning

confidence: 99%

A higher education marketing perspective on choice factors and sources of information considered by prospective first-year students in Botswana

Zhou

2024

IJRBS

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The increasing nature of competition in the higher education sector of Botswana means that universities need to craft strategies to be more competitive. The recipe for competitiveness is primarily hinged on the ability of institutions to be cognisant of the factors that influence prospective learners in selecting a university of choice to study. They also critically need to know the sources of information where prospective learners acquire information to redirect their marketing strategies. To achieve these objectives, the purpose of this study was to investigate the factors influencing the choice of university of study as well as their sources of information in influencing choice decision-making. The study followed a qualitative research approach and data was collected using in-depth interviews. Thematic narrative analysis was used to unpack the underlying influences on decision-making. The findings indicate that prospective students get their information from multiple factors. The most influential sources identified are family and friends, career fairs and exhibitions, social media, and to a lesser extent the mass media and promotional materials. The findings also showed that prospective university students’ choice of university is influenced by a variety of factors. These include university location, availability of accommodation, perceptions of university reputation, quality of academic programs, alignment of lifelong interests and desires, and the perception of employability. There are other factors that are less influential as degree of persuasion, funding issues, costs associated with applications as well as government processes and procedures. These findings have potential to influence university marketing strategies and policies in seeking competitiveness and improvement in enrolment numbers.

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Perspectives of Library and Information Science Undergraduate Students on Library User Education and Use of the Library at the University of Port Harcourt, Nigeria

Horsfall,

Wokoma

2023

Mousaion

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In the study, we examined perspectives of Library and Information Science undergraduate students on library user education and the use of the Donald E.U. Ekong Library at the University of Port Harcourt in Rivers State, Nigeria. Five specific objectives with corresponding research questions guided the study and one hypothesis was formulated. In the study, we adopted the descriptive survey research design. The population of the study consisted of 194 students in the Department of Library and Information Science. A sample size of 131 respondents was selected using a simple random sampling technique. The instrument for data collection was a self-developed structured questionnaire titled “Library Information Science Undergraduate Students’ Library User Education and Use of Library” and was distributed among the students. The 131 (100%) questionnaires were returned in good shape and analysed using frequency, percentages and mean. The hypothesis was tested using Pearson’s product moment correlation at a 0.05 level of significance. The findings of the study revealed that library orientation, the lecture method and the library tour were the methods used in teaching user education at the Donald E.U. Ekong library, while the online course was poor. We concluded that user education has a positive influence on these undergraduate students’ library use. Our recommendations included that a conducive environment for, creating awareness on and advocacy of user education and the use of the library be adopted as ways to improve the library user education at the Donald E.U. Ekong Library.

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Students’ perceptions of the user education programmes at a South African university

Cited by 4 publications

References 20 publications

Learning Odyssey: Assessing User Satisfaction through Library Guided Tour

Learning Odyssey: Assessing User Satisfaction through Library Guided Tour

A higher education marketing perspective on choice factors and sources of information considered by prospective first-year students in Botswana

Perspectives of Library and Information Science Undergraduate Students on Library User Education and Use of the Library at the University of Port Harcourt, Nigeria

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