Study on Effect of Emotional Intelligence on Conflict Resolution Style

Pandey, Suruchi; Sajjanapu, Spoorthi; Sangwan, Garima

doi:10.17485/ijst/2015/v8is6/71215

Cited by 9 publications

(10 citation statements)

References 10 publications

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“…This outcome contradicts the results reported in the Western literature that reports the avoiding style is most frequently used for conflict management (Pandey et al, 2015).…”

Section: Discussioncontrasting

confidence: 99%

“…As Jordanian nurse managers have low cultural differences (Al‐Hamdan et al, ), they are more likely to share benefits, and this increases the chance to use the integrating style in conflict management, which matches the idea of Gunkel, Schlaegel, and Taras (). This outcome contradicts the results reported in the Western literature that reports the avoiding style is most frequently used for conflict management (Pandey et al, ).…”

Section: Discussioncontrasting

confidence: 93%

“…The study also revealed that age was not significantly correlated with emotional intelligence (Schlaerth, Ensari, & Christian, ). These results were not congruent with the results of Pandey, Sajjanapu, and Sangwan () and Monteiro and Balogun ().…”

Section: Introductioncontrasting

confidence: 81%

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The impact of emotional intelligence on conflict management styles used by jordanian nurse managers

et al. 2018

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“…This outcome contradicts the results reported in the Western literature that reports the avoiding style is most frequently used for conflict management (Pandey et al, 2015).…”

Section: Discussioncontrasting

confidence: 99%

Section: Discussioncontrasting

confidence: 93%

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The impact of emotional intelligence on conflict management styles used by jordanian nurse managers

et al. 2018

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“…The above findings concur with the researcher’s observations in South African hospitals. Most of the international studies on conflict management are quantitative self-reported surveys and have not observed behaviours of nurses during conflict management (Kaimenyi 2014:58; Pandey, Sajjanapu & Sangwan 2015:77). Further, findings from self-reported studies using questionnaires are subjective and may lack authenticity, as it may not be a true reflection of competence (Demetriou, Ozer & Essau 2015:01).…”

Section: Problem Statementmentioning

confidence: 99%

Use of scenarios to explore conflict management practices of nurse unit managers in public hospitals

Moeta

Rand

2019

Curationis

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Background Workplace conflict is common among nurses globally. Learning how to manage it may reduce related adverse consequences. Inappropriate management of conflict is attributed to decreased productivity, poor morale and financial loss for organisations. Nurse unit managers can play a key role by effectively managing workplace conflict in the units. Objectives To explore how nurse unit managers manage conflict in public hospitals and subsequently to make recommendations on how to optimise conflict management skills of nurse unit managers. Method A qualitative, explorative, descriptive and contextual study was conducted to explore how nurse unit managers managed conflict based on a scenario provided to them. Purposive sampling was used to select nurse unit managers working in three public hospitals. Eleven nurse unit managers participated in the study. Data were collected in two phases. In phase 1, a conflict scenario was developed in consultation with experienced nurse managers. The conflict scenario was used during phase 2, which involved individual face-to-face semi-structured interviews with nurse unit managers until data saturation. Tesch’s method of thematic synthesis was used to analyse the data. Literature review was undertaken to ascertain what is considered as an appropriate intervention in conflict management. Results Three themes emanated from data analysis: nurse unit managers managed conflict appropriately, nurse unit managers avoided the conflict and nurse unit managers managed conflict inappropriately. Conclusion While some of the nurse unit managers managed conflict appropriately, additional and continuous education and training is required to optimise the capacity and develop their conflict management competency. The findings could be integrated into orientation, training and preparation of nurse managers by health care organisations and educational institutions.

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“…Bu araştır-manın amacı da okul yöneticilerin ve öğretmenlerin çatışma yönetimi stillerinin sosyal zekâ ve bazı kişisel değişkenlere göre incelemektir. Alanyazında, kişilik özellikleri ile çatışma yönetimi stilleri (Antonioni, 1998); öfke ve stresle başa çıkma yaklaşımları ile çatışma yönetimi stilleri (Gündüz, Tunç ve İnandı, 2013); duygusal zekâ ile çatışma yönetimi stilleri (Carmody-Bubb, Duncan ve Ree, 2015; Monteiro ve Balogun, 2015;Pandey, Sajjanapu ve Sangwan, 2015); kültürel zekâ ile çatışma yönetimi stilleri (Gonçalves, Reis, Sousa ve Santos, 2016) arasındaki ilişkiyi inceleyen araştırmalar mevcuttur. Ancak, sosyal zekâ ile çatışma yönetimi stilleri arasındaki ilişkiyi inceleyen araştırmalara rastlanılamamıştır.…”

Section: Introductionunclassified

Okul Yöneticilerinin ve Öğretmenlerin Çatışma Yönetimi Stillerinin Sosyal Zekâ ve Bazı Kişisel Değişkenlere Göre İncelenmesi

Yüksel-Şahin¹

2017

kalem

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Study on Effect of Emotional Intelligence on Conflict Resolution Style

Cited by 9 publications

References 10 publications

The impact of emotional intelligence on conflict management styles used by jordanian nurse managers

The impact of emotional intelligence on conflict management styles used by jordanian nurse managers

Use of scenarios to explore conflict management practices of nurse unit managers in public hospitals

Okul Yöneticilerinin ve Öğretmenlerin Çatışma Yönetimi Stillerinin Sosyal Zekâ ve Bazı Kişisel Değişkenlere Göre İncelenmesi

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