Studying the Influence of Empathy Maps on Brainstorming for Requirements Elicitation: A Quasi-Experiment

Kahan, Ezequiel; Insfrán, Emilio; Genero, Marcela; Oliveros, Alejandro

doi:10.1007/978-3-030-95354-6_12

Cited by 2 publications

(11 citation statements)

References 20 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The existing evidence is therefore isolated empirical studies on different DT techniques, which differ from the objective pursued in the current quasi-experiment (see Section 3.1. ), which is part of a long-term investigation whose first results, as mentioned in Section 1, were presented in [5].…”

Section: Related Workmentioning

confidence: 99%

“…Although these studies show that it would be possible to improve the RE process by the application of DT [6], there is insufficient evidence as to which DT techniques are more appropriate or yield better results. As Brainstorming is often used as an individual elicitation technique [7], previous research would suggest that it is possible to improve the Effectiveness of the ideas of requirements generated during a Brainstorming session, complementing it with other user-centered and empathy-driven ideas [5]. As already stated in previous work, empathy is a key feature of the requirements elicitation process and also of DT in general [5,8].…”

Section: Introductionmentioning

confidence: 98%

“…The first work that linked Design Thinking (DT) to Requirements Engineering (RE) appeared more than nine years ago [1] and, since then, the interest in this topic has been increasing. Nowadays, there are several studies demonstrating the potential of applying DT in synergy with RE, in particular with the requirements elicitation phase [2][3][4][5]. Although these studies show that it would be possible to improve the RE process by the application of DT [6], there is insufficient evidence as to which DT techniques are more appropriate or yield better results.…”

Section: Introductionmentioning

confidence: 99%

“…As Brainstorming is often used as an individual elicitation technique [7], previous research would suggest that it is possible to improve the Effectiveness of the ideas of requirements generated during a Brainstorming session, complementing it with other user-centered and empathy-driven ideas [5]. As already stated in previous work, empathy is a key feature of the requirements elicitation process and also of DT in general [5,8]. Empathy is a concept that includes both the involuntary act of feeling sympathy for someone else and the cognitive act of placing oneself in another's position and adopting their perspective [9].…”

Section: Introductionmentioning

confidence: 99%

“…In an earlier quasi-experiment, we proposed a requirements elicitation process that included an empathy stage [5]. The independent variable of interest was the elicitation technique used with two treatments 1) Empathy Maps + Personas + Brainstorming (EM+P+B), and 2) Personas + Brainstorming (P+B).…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Improving the Requirement Elicitation Process using Empathy Maps and Personas: A Quasi-Experiment

Kahan,

Pelozo,

Genero

et al. 2023

Anais Do Workshop Em Engenharia De Requisitos

View full text Add to dashboard Cite

There is a growing interest in the use of Design Thinking (DT) to enrich re-quirements elicitation processes. This fact motivated us to explore the use of the Brainstorming technique, usually used alone for requirements elicitation, in combination with user-centered and empathy-oriented techniques taken from the DT process. Specifically, we carried out a quasi-experiment to com-pare the Effectiveness of Brainstorming sessions in terms of the number of ideas of requirements generated, and also the Identified Stakeholders, com-plementing the Brainstorming sessions with two of the most widely used DT techniques: Empathy Maps and Personas. Therefore, we consider three treatments: Personas + Brainstorming, Empathy Maps + Brainstorming, and Brainstorming alone (control group). The quasi-experiment was carried out with 74 students enrolled in the Bachelor of Computer Engineering course at the Universitat Politècnica de València in 2021. The results reveal a statisti-cally significant effect on Identified Stakeholders when using Empathy Maps. Descriptive analysis shows also an increase in Identified Stakeholders when using Personas, and in the Effectiveness of Brainstorming sessions when used together with Empathy Maps or Personas. There is also a variation in the type of ideas, with the number of functional ideas being higher, and that of non-functional ideas being lower when Empathy Maps are used. These re-sults seem to indicate that Brainstorming sessions are improved when com-plemented with Empathy Maps or personas techniques. However, we still do not have enough evidence to recommend either Personas or Empathy Maps. Therefore, further experimentations will be needed to obtain more conclu-sive results considering some improvements that are discussed in the paper.

show abstract

Section: Related Workmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 98%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Improving the Requirement Elicitation Process using Empathy Maps and Personas: A Quasi-Experiment

Kahan,

Pelozo,

Genero

et al. 2023

Anais Do Workshop Em Engenharia De Requisitos

View full text Add to dashboard Cite

show abstract

Refinamiento de un proceso de elicitación de requisitos basado en Design Thinking

Kahan

Genero

Oliveros

2023

Anais Do XXVI Congresso Ibero-Americano Em Engenharia De Software (CIbSE 2023)

View full text Add to dashboard Cite

Los procesos de elicitación de requisitos tienen una serie de desafíos y limitaciones en cuanto al foco en el proceso del negocio, la transparencia del sistema y el lidiar con la complejidad producto de la interdependencia. El enfoque de Design Thinking, centrado en las personas y en comprender el contexto de los problemas, puede aportar a resolverlos. En este artículo se presenta el estado actual de un proceso de elicitación de requisitos basado en Design Thinking propuesto para resolver algunos de los desafíos de los procesos existentes. Está compuesto por tres actividades: empatizar, sintetizar e idear. También se presentan los resultados de un focus group que se realizó con el objetivo de obtener feedback de expertos sobre el proceso, concretamente sobre el rol de la empatía en el proceso, su dominio de aplicación y actividades. Los resultados confirman vla utilidad del proceso y también generan una serie de enseñanzas que permitirán continuar refinándolo.

show abstract

Studying the Influence of Empathy Maps on Brainstorming for Requirements Elicitation: A Quasi-Experiment

Cited by 2 publications

References 20 publications

Improving the Requirement Elicitation Process using Empathy Maps and Personas: A Quasi-Experiment

Improving the Requirement Elicitation Process using Empathy Maps and Personas: A Quasi-Experiment

Refinamiento de un proceso de elicitación de requisitos basado en Design Thinking

Contact Info

Product

Resources

About