“…We also controlled for the gender of mediators, as most mediators are female in Hong Kong (Hong Kong Mediation Accreditation Association Limited, 2018) and female mediators tend to be more facilitative, relationship-oriented, and transformative, implying that they are more sensitive and responsive to the socioemotional needs of users than male counterparts (Nelson, Zarankin, & Ben-Ari, 2010). The professional background of mediators could also influence their orientation, and that particular orientation might be more suitable for particular types of clients (Baitar, Buysee, Brondeel, Mol, & Rober, 2013;Herrman, Hollett, Eaker, & Gale, 2003).…”