Substitution or complementarity? How the Internet changes city centre shopping

Weltevreden, Jesse

doi:10.1016/j.jretconser.2006.09.001

Cited by 159 publications

(129 citation statements)

References 45 publications

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“…These changes in shopping behaviour have an effect on the mobility in cities, with some shopping trips being substituted by parcel transportation. However, the precise impact of this substitution on the overall traffic volume is not clear [6,8]. For instance, in a survey-based study, the author found that the e-commerce-related increase in freight transport was higher than the corresponding decrease in customer trips [9].…”

Section: Urban Logistics and E-commerce Deliveriesmentioning

confidence: 99%

“…Especially with the rise of e-commerce shopping, an increasing number of people order products online and have them delivered at home. Nowadays, this B2C distribution of parcels accounts for 56% of all shipments in e-commerce [1] and, thus, B2C e-commerce has been identified as a major challenge in the urban logistics literature [2][3][4][5][6]. The growth in parcel transportation is accompanied by an increase in externalities like emissions, which affect the quality of urban life in a negative way.…”

Section: Introductionmentioning

confidence: 99%

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Simulation of B2C e-commerce distribution in Antwerp using cargo bikes and delivery points

Arnold¹,

Cárdenas²,

Sörensen³

et al. 2017

Eur. Transp. Res. Rev.

151

100

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Purpose The growth of e-commerce is accompanied by an increasing distribution of parcels in cities resulting in externalities like traffic congestion or emissions. As a consequence, different delivery concepts like bike deliveries or delivery points have been suggested. Naturally, companies will only accept these changes, if they do not result in higher costs. However, it is difficult to predict the impact of a certain delivery concept in a certain city. This leads to the research question, how different delivery scenarios for a certain area can be assessed and compared, especially if some of them have not been implemented. Methods Using a case study, we demonstrate how the effects of different delivery concepts can be quantified with the help of a simulation study. We take care to accurately model the delivery processes and utilise a real-world dataset and realistic cost values. On the basis of these inputs, we simulate and analyse the current state-of-the-practice in the distribution of e-commerce goods in Antwerp and compare it to possible`what-if' scenarios. Results The results highlight that the investigated delivery concepts can benefit either the companies or the quality of life in the city. Operational costs of companies can be reduced by stimulating customer self-pick-up, while externalities decrease with the implementation of a cargo bike distribution system. Conclusions We demonstrate that both operational and external costs can be minimised, if involved stakeholders from industry and the public look for sustainable delivery solution jointly.

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Section: Urban Logistics and E-commerce Deliveriesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Simulation of B2C e-commerce distribution in Antwerp using cargo bikes and delivery points

Arnold¹,

Cárdenas²,

Sörensen³

et al. 2017

Eur. Transp. Res. Rev.

151

100

View full text Add to dashboard Cite

show abstract

“…Along with offline stores, the growth of online shopping offers various opportunities to consumers. Nowadays, consumers easily alternate between offline and online shops depending on the characteristics of the products that satisfy their demand [2][3][4]. In this environment, the outbreak of the Middle East Respiratory Syndrome (MERS) that occurred in May 2015 in South Korea hit the domestic economy hard [5], bringing considerable changes.…”

Section: Introductionmentioning

confidence: 99%

The Influence of the Middle East Respiratory Syndrome Outbreak on Online and Offline Markets for Retail Sales

eunae

Sung

2017

Sustainability

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This study investigates whether the Middle East Respiratory Syndrome (MERS) outbreak in Korea affected online and offline retail sales and determines the presence of a substitution or delay effect between the two. We analyze the monthly retail sales of electronic goods, semi-luxury goods, and groceries using an autoregressive integrated moving average (ARIMA) model with intervention. The findings are as follows. First, offline sales of electronic goods declined by 7.9%, while online sales increased by 7.03%, indicating that these markets can act as substitutes. Second, the offline sales of semi-luxury goods decreased for two months, while online sales remained the same, indicating that there can be a delay effect in the offline market. Finally, despite the slight increase in online sales and the moderate decrease in offline sales, the MERS outbreak did not have a statistically significant effect on grocery sales. Our research findings imply that stakeholders such as the government and retail provided useful information on how to deal with the unexpected outbreak.

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“…Trust on the other hand involves integrity, reliability, commitment, and benevolence (Allen and Meyer, 1990). Literature has it that changes in behaviors and implementing new ideas is a function of influence generated from trust (Morgan and Hunt, 1994), integrity of the source and ability to inspire the recipients of the service (Weltevreden, 2007). On the other hand, perception is about changing the way people see things, shifting altitudes and creating recognition (Koufaris and LaBarbera 2002).…”

Section: Introductionmentioning

confidence: 99%

Trust, perception and effectiveness of extension services in Uganda: A case of National Agricultural Advisory Services (NAADS)

Turyahikayo¹,

Kamagara²

2016

J. Agric. Ext. Rural Dev

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In order to increase the effectiveness of extension services, the government of Uganda adopted a farmer driven extension approach in 2001. In this approach, the government contracts out the extension services to the agribusiness enterprises that provide the services to the farmers at a fee. This study aimed at finding out whether farmers' trust and perception on this arrangement influences the effectiveness of extension services in terms increasing production, adoption of profitable enterprises and technologies and increase in marketable input. To achieve this, a survey was done involving 261 farmers in one sub-county that was selected purposively. Correlations among the study variables and regression models were done to establish the relationships and predictive powers of the study variables respectively. Results showed that farmers trust and perception on this extension approach is low and these have affected the effectiveness of the extension approach. The study recommends that for increased agricultural output, a holistic approach that builds trust among farmers is essential. This can be done through paying attention to farmers on a more frequent basis, encourage and maintain reliable relationships with them and timely delivery of extension services.

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Substitution or complementarity? How the Internet changes city centre shopping

Cited by 159 publications

References 45 publications

Simulation of B2C e-commerce distribution in Antwerp using cargo bikes and delivery points

Simulation of B2C e-commerce distribution in Antwerp using cargo bikes and delivery points

The Influence of the Middle East Respiratory Syndrome Outbreak on Online and Offline Markets for Retail Sales

Trust, perception and effectiveness of extension services in Uganda: A case of National Agricultural Advisory Services (NAADS)

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