Success Factors for Effective Customer Interaction in Digital Sales: A Case from the Digital Investment Service Industry

Nitzsch, Rüdiger von; Braun, Dirk; Bons, Roger W. H.

doi:10.18690/978-961-286-043-1.44

Cited by 4 publications

(4 citation statements)

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“…Source: developed by the author based of (Harvey et al, 2017;Min and Azmel, 2017;von Nitzsch et al, 2017;Phoon and Koh, 2018;Valverde et al, 2020).…”

Section: Figure 2 Benefits Of Innovative Digital Tools In Investment Managementmentioning

confidence: 99%

“…For these categories of people, the use of robo-advising is an option to involve them in the financial system if they do not trust traditional financial intermediaries or do not want to use their services, or for other reasons do not have access to these services (Agarwal et al, 2017;Beltramini, 2018). Banks and other financial intermediaries that are beginning to develop WealthTech in their structures (create a robo-advising option or start their own investment or micro-investment online (Vishnivetskaya and Ablyazov, 2020). For example, in the UK, the development of FinTech and WealthTech in particular, is supported by significant government funding (Vincent et al, 2015).…”

Section: Figure 2 Benefits Of Innovative Digital Tools In Investment Managementmentioning

confidence: 99%

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Innovative Tools for Investment Management in the Digital Economy: a Guide for Post-Socialist Countries

Mammadova

2020

MMI

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This paper summarizes the arguments and counterarguments within the scientific discussion on the issue of establishing the main factors that determine the parameters and dynamics of investment activity in the country based on sources of investment financing. The main purpose of the research is to study the formed in post-socialist countries features of investment management and to develop proposals for the introduction of innovative approaches to investment management considering the experience of developed countries and current trends in digitalization of the economy. Investigation of the topic of investment management in post-socialist countries in terms of resources of investment financing is carried out in the paper in the following logical sequence. First, the literature review and theoretical analysis of the issue allowed identifying the main sources of investment financing such as own funds of enterprises, household savings, banking sector loans, capital market financing, budget funds, foreign direct and portfolio investment, funds of international organizations. The second stage of the study held a comparative analysis of the role of each of the factors on the parameters and dynamics of investment activity in post-socialist countries. Methodological tools of the research methods are correlation and regression analysis. The statistical base of the study is the World Bank data on gross capital formation, gross savings, foreign direct and portfolio investment, long-term commercial bank loans, taxes on income, profit, and capital gains. The third component of the research is the study of the experience of developed countries in the use of innovative investment financing tools, analysis of the dynamics of digital capital management tools such as WealthTech. Based on the study findings, the authors proposed recommendations for improving the efficiency of investment management in post-socialist countries and options for adapting digital tools to attract investment and manage them. Keywords: digital capital management, financial innovation, gross capital formation, investment financing, WealthTech.

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“…Source: developed by the author based of (Harvey et al, 2017;Min and Azmel, 2017;von Nitzsch et al, 2017;Phoon and Koh, 2018;Valverde et al, 2020).…”

Section: Figure 2 Benefits Of Innovative Digital Tools In Investment Managementmentioning

confidence: 99%

Section: Figure 2 Benefits Of Innovative Digital Tools In Investment Managementmentioning

confidence: 99%

Innovative Tools for Investment Management in the Digital Economy: a Guide for Post-Socialist Countries

Mammadova

2020

MMI

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“…Total logistics services require CS as the call centres managing logistics movement. One of the reasons for companies to outsource "in-house' businesses to 3PL companies is to improve the integration of the entire supply chain activities through CS [4].…”

Section: Iintroductionmentioning

confidence: 99%

“…3PL companies not only focus on satisfying their customers with excellent reliable logistics service but motivate customers' loyalty through repeating orders and maintain long term business relationship. On the other hand, 3PL companies continue to face challenges in maintaining their business [4]. Although the Malaysian manufacturing industry progressing well in its exports segment, CS in many 3PL companies face limited development due to the lack of skill and technology support [5].…”

Section: Iintroductionmentioning

confidence: 99%

Customer Services and Its Efficiency Level of 3rd Party Logistics Companies

Abdullah*¹,

Razi²,

Taib³

et al. 2019

IJITEE

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This research explores the function of Customer Service (CS) in Third-Party Logistics (3PL) companies and their efficiency levels. Many 3PL companies rely on the performance of its CS department as the windows of contact between external customers and internal customers. Despite the critical function of CS in 3PL companies, less attention is given on the development and progress of the CS area. Poor CS performance leads to miscommunication among internal departments, suppliers and worst its customers. This situation, if prolonged, will give a high toll in operations cost and the company’s reputation in the industry. While companies with excellent CS team retain, more extended customers’ relationship and support derived from reliable services and trust experienced by customers with less additional or unexpected operations cost occurrence. The first objective of this study is to identify the factors influencing the CS efficiency and the second objective determined the level of efficiency of CS in 3PL companies. A thorough archival data were compiled and observed from previous studies conducted in this field. Interviews were conducted with selective respondents from 3PL companies located in Johor Bahru to measure CS efficiency. The findings of this research revealed each companies’ CS team performance and recommended areas for future improvements.

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Einflussfaktoren auf das Vertrauen in Sales Persons im B2B-Dienstleistungsbereich und deren Wirkung für das Sales Enablement

Giebe

Schneider

Boßow-Thies

et al. 2022

Sales Enablement Als Fundament Des Vertriebserfolgs

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Success Factors for Effective Customer Interaction in Digital Sales: A Case from the Digital Investment Service Industry

Cited by 4 publications

References 0 publications

Innovative Tools for Investment Management in the Digital Economy: a Guide for Post-Socialist Countries

Innovative Tools for Investment Management in the Digital Economy: a Guide for Post-Socialist Countries

Customer Services and Its Efficiency Level of 3rd Party Logistics Companies

Einflussfaktoren auf das Vertrauen in Sales Persons im B2B-Dienstleistungsbereich und deren Wirkung für das Sales Enablement

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