Success Factors for ICT Shared Services in the Higher Education Sector

Gable, Guy G.; Bandara, Wasana; Fielt, Erwin; Miskon, Suraya

doi:10.4018/jitr.2012070101

Cited by 11 publications

(5 citation statements)

References 33 publications

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“…This is consistent with the literature (Aksin and Mansini, 2008; El Sawy et al. , 2010; Miskon et al. , 2012) in which STAN is identified as a core element.…”

Section: Discussionsupporting

confidence: 93%

“…Third, addressing STAN, it can be noticed that this condition is present in three out of seven solutions while once as a core condition (see Table 4). This is consistent with the IMDS 122,4 literature (Aksin and Mansini, 2008;El Sawy et al, 2010;Miskon et al, 2012) in which STAN is identified as a core element. Interestingly, when the size of firms was included in the analysis (see Table 6), the presence of this condition appeared only once.…”

Section: Theoretical Implicationssupporting

confidence: 91%

“…Importantly, different factors may affect the implementation of an SSC, such as the type of service and the importance of business processes (Joha and Janssen, 2014). As such, there is a scarcity of knowledge about the factors that lead to a successful SSC implementation (Miskon et al, 2012), as literature search showed a few descriptive case studies that thoroughly investigated how businesses adopt SSCs. Therefore, the essential SSC factors will be addressed first.…”

Section: Introductionmentioning

confidence: 99%

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A fuzzy-set qualitative comparative analysis of factors influencing successful shared service center implementation

Plugge

Nikou

Janssen

2022

IMDS

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PurposeOrganizations nowadays require services supplied by shared service centers (SSCs) to achieve organizational responsiveness. Previous contributions focused on distinct qualitative-explorative factors for explaining successful SSC implementation but failed to consider the interdependencies and combined effects between factors.Design/methodology/approachDrawing on complexity and configuration theories, this research employed a fuzzy-set qualitative comparative analysis (fsQCA). A unique dataset of 121 international firms was obtained to examine the combined effects of five conditions (factors), namely, modularization, standardization, decision-rights, portfolio and customer-orientation .FindingsThe findings show that multiple configurations of conditions (or solutions) can lead to successful SSC implementation. The fsQCA results indicated that portfolio and standardization are perceived as core conditions in all configurations. Firms that focus on portfolio and continuous evaluation of customer-orientation are more likely to be successful. Furthermore, in some configurations, the size of the firm size matters.Research limitations/implicationsThe cross-sectional survey data might be a potential limitation. In future research, a more extensive survey can be collected to help generalize the results.Practical implicationsSuccess factors are dependent on the SSC configuration. Standardization, portfolio management and regular evaluations of changing customer services by executive management are needed.Originality/valueTo the best of the authors' knowledge, there is no academic study that examines SSC implementation based on salient conditions using a configurational thinking approach. As such, the findings of the research allow us to better understand the causal complexity and interdependencies between essential SSC factors.

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“…This is consistent with the literature (Aksin and Mansini, 2008; El Sawy et al. , 2010; Miskon et al. , 2012) in which STAN is identified as a core element.…”

Section: Discussionsupporting

confidence: 93%

Section: Theoretical Implicationssupporting

confidence: 91%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

A fuzzy-set qualitative comparative analysis of factors influencing successful shared service center implementation

Plugge

Nikou

Janssen

2022

IMDS

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“…The findings of the context definition phase and exploratory phase formed a firm basis in the multiple and exploratory phase created a strong foundation in the stage of various case studies intended to tackle this study's main objectives. Miskon, Bandara and Fielt (2017) conducted a case study of shared services in the exploration of Malaysian Higher Education sector. The research performed an empirical exploration of five main categories: economic, technical, process improvement, strategic and organizational advantages, and political advantages.…”

Section: Information Communication Technology Shared Service and Financial Performancementioning

confidence: 99%

Shared Service Centers and Financial Performance of Panafrican Equipment Group in Kenya

Mogoa¹,

Koori²

2021

IJCFA

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Modern firms have realised the need to take advantage of the opportunities in the emerging markets the concept of centralisation and co sharing of service providers gave rise to Shared Services (SS) and Shared Services Centres (SSC). However, little has been done in sub-Saharan Africa. This study sought to address this gap. For this reason, this study seeks to by determine the effects of shared service centres and financial performance of pan African equipment group in Kenya. The study specifically determined the effects of procurement shared services, finance shared services, inventory management shared services and ICT shared services on financial performance of Pan African equipment group in Kenya. The study was anchored on three theories namely: Transaction Cost Economics Theory, Resource Based View Theory as well as Agency Theory. The study adopted descriptive research design on 137 top-level management staff from the four sectors (mining & mineral processing, civil and infrastructure, power and energy and agriculture & forestry) of operating Pan African equipment group in Kenya. For selecting a sample of 86 participants, stratified random sampling method was used. Semi-structured questionnaires were used to collect primary data. The tool of studies was tested. The study used both face and content validity to assess the validity of the research tool while testing the accuracy of the research tool using the alpha (α) coefficient of Cronbach. The research considered a coefficient of 0.6 or more to be sufficient. Research information, including mean results, normal deviation and frequencies, was analysed using descriptive statistics. Analysis of conceptual material was also used for primary data analysis. Regression analysis was also used to analyse the effects finance shared services, inventory management shared services and ICT shared services on financial performance of Pan African equipment group in Kenya. Finally, the research considered ethical considerations where the permission to carry the study was obtained from the company and respective government bodies. The study concluded that Pan African Group significantly embraced procurement, finance, inventory management and ICT shared services. The study concluded that the firm by sharing procurement services it centralized and enhanced efficiency of purchases, pricing, supplier evaluation and quality control which contributed to peak performance. It was further concluded that to a significant extent finance shared services influenced financial performance of the firm. It was concluded that sharing of inventory management services at the firm enhanced effective and efficient inventory planning, costing, quantity and quality management and material optimization hence improving financial performance. It was concluded that database management, automation of processes, information security and network and facilities management services affected financial performance of the firm. It was recommended that enhancing more shared service centres will improve efficiency and effectiveness in service delivery and customer service.

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“…Government of Malaysia through Ministry of Higher Education (MOHE) has initiated the shared services implementation within Higher Education (HE) sector. A recent study has identified ten success factors in HE sector as discussed below by [27]:…”

Section: Malaysiamentioning

confidence: 99%

Understanding Factors that Affect Information Technology Outsourcing of Government Shared Services

Ahmad,

Ali,

Maarop

et al. 2018

IJET

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One of the Public Sector Information Communication Technology Strategic Directions for 2016 â€“ 2020 is to optimize shared services through a centralized and structured initiative. Due to some identified problems and challenges in managing the IT outsourcing arrangement, this study aims to explore the factors that could influence the success implementation of Information Technology (IT) outsourcing of government shared services (GSS) in the case of Malaysian public sector. The motivation in this study is originated from the clear problem in outsourced GSS implementation. This study was initiated by reviewing the literature on the currents issues and best practices across countries regarding the implementation of outsourcing shared services. The result is presented based on qualitative case study entailing interviews with key informants to gather information and the data analysis was performed based on the content analysis. Subsequently, nine factors that potentially influence the successful arrangement of IT outsourcing of government shared services were identified and organized into 4-domains: Strategy, Organization, Transformation and Operation.Â Â

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Success Factors for ICT Shared Services in the Higher Education Sector

Cited by 11 publications

References 33 publications

A fuzzy-set qualitative comparative analysis of factors influencing successful shared service center implementation

A fuzzy-set qualitative comparative analysis of factors influencing successful shared service center implementation

Shared Service Centers and Financial Performance of Panafrican Equipment Group in Kenya

Understanding Factors that Affect Information Technology Outsourcing of Government Shared Services

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