2024
DOI: 10.59953/paperasia.v40i2b.85
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Success Factors of Total Quality Management (TQM) Practices: A Case Study of University of Technology and Applied Sciences (UTAS) in the Sultanate of Oman

Samiya Abdullah Sulaiman Al-Qayoudhi,
Ernawati Mustafa Kamal,
Ilias Said

Abstract: The aim of this study is to examine the Total Quality Management (TQM) procedures at the University of Technology and Applied Science (UTAS). This involves assessing variables such as top management commitment, continuous improvement, employee development and empowerment, and strategic management. Subsequently, the study seeks to determine the essential success factors for implementing the TQM system at UTAS. A questionnaire was created involving TQM at a higher education institution in Oman, specifically focu… Show more

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