Success of electronic commerce Web sites: A comparative study in two countries

Chen, Victor; Rungruengsamrit, Duangjai; Rajkumar, T. M.; Yen, David C.

doi:10.1016/j.im.2013.02.007

Cited by 63 publications

(61 citation statements)

References 29 publications

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“…Definitions of these dimensions are as follows: System Quality means characteristics of an information system such as ease of use, system flexibility and availability (Petter, DeLone, & McLean, 2008). Attitude toward the site means behavioral intention to use the web site and purchase at the web site (Chen, Rungruengsamrit, Rajkumar, & Yen, 2013). User satisfaction means the level of satisfaction of the users of the web site (Petter, DeLone , & McLean, 2008).…”

Section: Conceptual Frameworkmentioning

confidence: 99%

The Mediator Roles Of Attitude Toward The Web Site And User Satisfaction On The Effect Of System Quality On Net Benefit: A Structural Equation Model On Web Site Success

Civelek

İnce

Karabulut

2016

ESJ

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The purpose of this study is to examine the mediator roles of attitude toward the web site and user satisfaction on the effect of system quality on net benefit. A new conceptual model for web site success is developed based on previous models in the literature. System quality is one of the most important antecedent of perception of net benefit for customers of B2C sites. The effect of system quality on net benefit has been through user satisfaction in the literature. Some models included attitude toward the web site dimension in the same level with user satisfaction. Therefore, the research model suggested these two variables play mediator roles on the effect of system quality on net benefit. A structural equation model is used to analyze this model. It is statistically proved that attitude toward the web site and user satisfaction play mediator roles on the effect of system quality on net benefit.

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Section: Conceptual Frameworkmentioning

confidence: 99%

The Mediator Roles Of Attitude Toward The Web Site And User Satisfaction On The Effect Of System Quality On Net Benefit: A Structural Equation Model On Web Site Success

Civelek

İnce

Karabulut

2016

ESJ

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“…In addition, security had significant for system quality, as e-commerce operated through the Internet. Moreover, Belanger, Hiller and Smith [26] proposed that the security and privacy was considered as one of the factor of system quality, and Chen, Rungruengsamrit, Rajkumar, and Yen [24] suggested the factors -usability and system availability -used for measuring the system quality. As a result, this study measured the system quality by using 3 factors which included the Usability, Security/Privacy, and System Availability.…”

Section: B Website Qualitymentioning

confidence: 99%

“…Kim, Kim, and Kandampully [31] suggested that convenience, web appearance, and entertainment had an impact on buying environment characteristics. Chen, Rungruengsamrit, Rajkumar, and Yen [24] identified the 3 factors -informativeness, organization, and entertainmentused for measuring the information quality. Hence, this study used all 3 factors mentioned above to measure the information quality.…”

Section: B Website Qualitymentioning

confidence: 99%

“…Moreover, perceived quality would influence customer satisfaction, and customer satisfaction would influence customer loyalty, respectively. The research of Chen, Rungruengsamrit, Rajkumar, and Yen [24] identified the 2 factors -trust and empathy -used for measuring the service quality. This study also used the assurance and empathy for measuring the service quality.…”

Section: ) Service Qualitymentioning

confidence: 99%

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Understanding a Proposed Model of Customer Loyalty Formation in B2C e-Commerce

Homsud¹,

Chaveesuk²

2014

IJFCC

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Abstract-Customer loyalty is a key determinant of B2C e-commerce survival, competitive advantage, and the long-term success. Loyalty can be divided into 2 types: attitudes loyalty, represented by customer purchase intention and customer's positive word of mouth, and behavioral loyalty, represented by customer repurchase intention. Based on literature review, it was found that customer loyalty antecedents included website quality, customer trust, perceived value of customer, and customer satisfaction. The purpose of this paper is to build a proposed model based on DeLone & McLean e-commerce success model and adding related factor between website quality and customer loyalty, which consists of internet shopping value, customer trust, and customer satisfaction. This proposed model provides more understanding of the factors that influence customer loyalty in B2C e-commerce. It also presents hypotheses and develops a structural equation model for further empirical studies.Index Terms-B2C e-commerce, e-commerce success model, website quality, customer loyalty.

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“…E-commerce decision-making (opportunistic network) is a decision-making process simulation for the decision-making node motion (Chen, Rungruengsamrit and Rajkumar, 2013). In the segmented e-commerce environment, decision-making process of information decision is transmitted.…”

Section: Introductionmentioning

confidence: 99%

E-Commerce Autocorrelation Decision Model Based on Defect Matrix Constraints

2017

Revista Tecnica De La Facultad De Ingenieria Universidad Del Zu

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Decision delay is an important index of e-business decision-making. Given a decision node caching and the number of decision-making information copies, how to select the appropriate decision node to support decision information becomes a key problem. In this paper, E-Commerce autocorrelation Decision based on Defect Matrix Constraint Method (ECDDMC) is proposed. ECDDMC considers the average time of encounter between the decision node and target decision node in each time slot as a random variable. Based on the statistical properties of the random variable, ECDDMC obtains a rule to stop observation and support the decision information, A simple threshold structure is presented in which the decision support information is supported when the average time of encounter between the decision node and target decision node on a certain time slot is less than a given threshold, ECDDMC can tradeoff between the smaller encounter interval and the waiting cost , the decision-making delay of the minimum decision information in the sense of mathematical expectation is introduced. The ECDDMC's e-commerce environment model, the proof process of existence of the defect matrix constraint and the calculation method are introduced. The simulation experiment results show that ECDDMC is superior to other methods in decision-making success rate and decision-delay and so has obvious advantages.

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Success of electronic commerce Web sites: A comparative study in two countries

Cited by 63 publications

References 29 publications

The Mediator Roles Of Attitude Toward The Web Site And User Satisfaction On The Effect Of System Quality On Net Benefit: A Structural Equation Model On Web Site Success

The Mediator Roles Of Attitude Toward The Web Site And User Satisfaction On The Effect Of System Quality On Net Benefit: A Structural Equation Model On Web Site Success

Understanding a Proposed Model of Customer Loyalty Formation in B2C e-Commerce

E-Commerce Autocorrelation Decision Model Based on Defect Matrix Constraints

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