Successful Implementation of the Balanced Scorecard in a Telecommunications Firm: An Institutional Theory Analysis

Thananchayan, Kalani; Gooneratne, Tharusha

doi:10.4038/cbj.v9i2.35

Cited by 4 publications

(5 citation statements)

References 35 publications

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“…In most studies of BSC practice, the results have mostly concentrated on three perspectives outcomes: financial, internal process, and customer perspectives (Chih-Chao Chung, 2016;Assiri, Zairi, & Eid, 2006;Davis, 2003;Keller, 2011;Lueg, 2015;Malm , 2001;S ra t, 2018;Soderberg, 2017;Thananchayana, 2018). The most important finding of this study is learning and growth perspective is a key factor to HR development and employee wellbeing.…”

Section: Discussion and Implications For Human Research Managementmentioning

confidence: 72%

Literature Review on the Effect of Balanced Scorecard on Employee Wellbeing

Cignitas¹,

Arevalo²,

Crusells³

2022

IJBM

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Employee well-being is an important key area of human resource development (HRD), such as performance measurement, employee productivity, employee development, and motivation. Employees are a key element in realizing the organization's strategies. For this reason, measuring employee performance is important in terms of ensuring the efficiency and sustainability of the system and is an HR Strategy. The aim is to determine whether there is a quasi-experimentally demonstrable relationship between. Balanced Scorecard (BSC), and employee well-being. The study conducted qualitative and quantitative research based solely on the bibliographical review of previous theoretical/conceptual and empirical articles on the subject. Quantitative measurement data were collected from 9 empirical studies, and a total of 121 qualitative studies were reviewed. The findings of the study proved that there is a strong relationship between employee happiness and the increase in performance of organizations, while the BSC application increases employee happiness and indirectly the happiness of the organization. This article is an important reference work for HR development with Balanced Scorecard strategies.

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Section: Discussion and Implications For Human Research Managementmentioning

confidence: 72%

Literature Review on the Effect of Balanced Scorecard on Employee Wellbeing

Cignitas¹,

Arevalo²,

Crusells³

2022

IJBM

View full text Add to dashboard Cite

show abstract

“…The BSC, developed by Kaplan and Norton, is among the most widely known of the integrated performance measurement systems. Since it was first introduced by Robert Kaplan and David Norton, the BSC has attracted widespread interest from academics and businesses across different industries, from manufacturing to services and from the public to the private sector (Thananchayana, 2018).…”

Section: Balanced Scorecardmentioning

confidence: 99%

Balanced Scorecard: The Key to Employee Well-Being - The Impact of Balanced Scorecard on Employee Well-Being: The Case of State of Michigan-Usa

Cignitas¹

2022

IJoBM

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In today's competitive environment, organizations recognize that employee happiness and performance management tools are a prominent factor in achieving success and goals. According to many researchers, ensuring the satisfaction of employees increases organizations' performance by providing maximum efficiency. The Herzberg job satisfaction theory is the most well-known theory and consists of two parts, hygiene (internal) and motivational (external). Hygiene factors, which are success, self-determination, job description, and responsibility, improve job satisfaction. On the other hand, motivational factors provide job satisfaction through business policies, salaries, management, supervision, business lines, interpersonal communication, status, job security, and communication with the top management, and their lack could lead to dissatisfaction.The objective of this study was to research the impact of Balanced Scorecard on employee's well-being, its theoretical frameworks and concepts, and empirical researches. The research investigated relationship between BSC and organization performance through monetary and non-monetary perspectives and effect of BSC on well-being. Non-monetary analysis has been done through the questionnaire of State of Michigan employees and simple random sampling technique was used in the study. In data analysis, job satisfaction survey, organizational commitment survey, positive leader survey and BSC survey were examined. Data analysis has done with SPSS 28.0 statistical program. The correlation coefficient was calculated to determine the severity and direction of the relationship between the scores obtained from the scales. Monetary (financial) analysis has been done through the financial data between 2000 to 2020 of State of Michigan. Multicollinearity in Regression Analysis has been used to measure financial performance of organization. The findings of this study are that BSC significantly increased organizational performance and had a significant impact on employee well-being.

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“…They indicated an indirect relationship between the BSC's management control function and the improved performance on BSC measures, stating that the managers in their study perceived that improved performance on the BSC would lead to improved efficiency and profitability. • Literature about criticism: • (Thananchayana & Gooneratne, 2018) individual and organizational performance.…”

Section: Balanced Scorecardmentioning

confidence: 99%

“…They indicated an indirect relationship between the BSC's management control performance on BSC measures, stating that the managers in their study perceived that improved performance on the BSC would lead to improved efficiency and profitability. ; (Kasurinen, 2002); (Norreklit, 2000) (Thananchayana & Gooneratne, 2018)Study result noted that the BSC is a key tool to measure departmental, tional performance. While Malina and Selto (2001) suggested that the BSC is an effective tool for communicating strategy, the survey study by Hoque and James (2000) revealed that organizational performance improves with the use of the BSC.…”

Section: The International Journal Of Business and Managementmentioning

confidence: 99%

Balanced Scorecard: The Key to Employee Well-Being the Impact of Balanced Scorecard on Employee Well-Being: The Case of State of Michigan-USA

Cignitas¹,

Arevalo²,

Crusells³

2021

theijbm

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Impact of Balanced Scorecard on Employee Well-Being: The Case of State of Michigan-USA 1. Introduction Background of the StudyIn the late 1980s and early 1990s, dissatisfaction with traditional performance measurement systems provided the basis for 'balanced' and 'multidimensional' performance measurements. Organizations have used methods consisting of financial and non-financial measures to pursue progress recently . The balanced card was created by Art Schneider man in 1987 at Analog Devices, a mid-sized semi-conductor company; the Analog Devices Balanced Scorecard was similar to what is now known as a "First Generation" Balanced Scorecard. In those years, organizations use various techniques such as total quality management (TQM), SWOT analysis, just-in-time (JIT), production and distribution system, business process reengineering, etc. to improve performance and increase profitability . In the 1990s Robert Kaplan and David Norton developed balancing financial, internal processes, customer, learning, and growth perspectives . A balanced scorecard solves the implementation strategy issue by providing an efficient and effective performance measurement system.Focusing on the financial perspective, the customer perspective, and the internal processes perspective, the three BSC perspectives point to a huge gap between the capabilities of people, processes, and systems on the one hand, and the actions required to achieve goals on the other. (Jelenic, 2011)To overcome this problem, organizations have begun to train

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Successful Implementation of the Balanced Scorecard in a Telecommunications Firm: An Institutional Theory Analysis

Cited by 4 publications

References 35 publications

Literature Review on the Effect of Balanced Scorecard on Employee Wellbeing

Literature Review on the Effect of Balanced Scorecard on Employee Wellbeing

Balanced Scorecard: The Key to Employee Well-Being - The Impact of Balanced Scorecard on Employee Well-Being: The Case of State of Michigan-Usa

Balanced Scorecard: The Key to Employee Well-Being the Impact of Balanced Scorecard on Employee Well-Being: The Case of State of Michigan-USA

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