Successfully completing case study research: combining rigour, relevance and pragmatism

Darke, Peta; Shanks, Graeme; Broadbent, Marianne

doi:10.1046/j.1365-2575.1998.00040.x

Cited by 657 publications

(457 citation statements)

References 30 publications

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“…The benefits of the case study approach are the degree of breadth and detail that can be obtained in complex real-world situations (Galliers, 1992;Darke et al, 1998). Avison (1993) suggests that 'the strength of the case isy in its use for examining natural situations and in the opportunity it provides for deep and comprehensive analysis'.…”

Section: Methodsmentioning

confidence: 99%

The turnaround of the London Ambulance Service Computer-Aided Despatch system (LASCAD)

Fitzgerald

Russo

2005

European Journal of Information Systems

115

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The implementation of the Computer-Aided Despatch system at the London Ambulance Service has been one of the most notorious cases of failure within the information systems (IS) literature. What is less well known is that there followed, some time later, a much more successful implementation, described as a turnaround. This paper, based on a case study approach, describes the context and detail of that implementation. A framework from the literature, used in an analysis of the initial failure, is used to analyse and compare the similarities and differences in the development of the two systems. The framework provides four interacting elements and relationships for analysis. These elements are Supporters, Project Organisation, Information System, and the Environment in which they operate. The turnaround system was found to address directly almost all the issues identified as problematic in the failure. These included the approach taken by management to understand the needs of users, including issues unrelated to the system itself, their involvement in the development process, an improvement in the availability of resources (brought about in some part because of the previous failure), the ability to follow a relaxed timeline driven by users' acceptance levels, the preparation of infrastructure projects to develop confidence, participation and prototyping, thorough testing, phased and simple implementation, and trust building. Certain environmental factors could not be so directly addressed but nevertheless were overcome by attention to detail and internal needs. Conclusions indicate that the factors addressed are not new and are to be found in the success literature. What is unusual is that they were implemented in this case in such unlikely circumstances.

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Section: Methodsmentioning

confidence: 99%

The turnaround of the London Ambulance Service Computer-Aided Despatch system (LASCAD)

Fitzgerald

Russo

2005

European Journal of Information Systems

115

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“…Finally, we are interested in a contemporary phenomenon of a telehealth innovation within a real-life context as opposed to historical events. In addition, there is broad consensus among researchers that a case study approach is particularly well suited to study the development, implementation, and use of IT-based innovations in organizational contexts (Benbasat et al, 1987;Darke et al, 1998).…”

Section: Research Contextmentioning

confidence: 99%

Dialectics of Resilience: A Multi–Level Analysis of a Telehealth Innovation

Cho

Mathiassen

Robey

2007

Journal of Information Technology

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Resilience is commonly portrayed as a positive capability that allows individuals, groups, and organizations to thrive in dynamic contexts.This paper questions this oversimplified view based on a dialectical analysis of a telehealth innovation within a network of collaborating hospitals. We analyze the major contradictions that characterize the adoption of the innovation. First, we analyze contradictions between individuals and groups within each adopting organization. Second, we analyze contradictions between the adopting organizations. This multi-level analysis leads to a deeper understanding of resilience as a dialectical process. The analysis of the case shows that, although the participating individuals, groups, and organizations demonstrated apparent resilience in adopting the telehealth innovation, the innovation remained in a fragile state, where it was unclear whether it would continue to diffuse, stabilize as-is, or slowly deteriorate. Hence, while resilience facilitated swift and successful adoption, it also created tensions that endangered further diffusion and the long-term sustainability of the telehealth innovation. We suggest that understanding the future success of the innovation would be facilitated to a large extent by a dialectical analysis of the involved contradictions.

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“…A case study is mainly criticised for lack of a standard analysis approach [107]. Complementing grounded theory with case study is appropriate due to its rigorous data coding and analysis procedures.…”

Section: Data Collection and Methodsmentioning

confidence: 99%

Impact of IS Strategy and Technological Innovation Strategic Alignment on FirmPerformance

Obeng¹,

Mkhize²

2017

IJITCS

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Abstract-The alignment between information systems strategy and business strategy as an important driver of competitiveness has predominantly been assessed through quantitative methods without exploring in detail factors that influence strategic alignment and their implications for perceived business performance. Most IS-business strategic alignment studies dominantly focus on entire business and IS strategies resulting in many findings that are too general and inconclusive. This study aims at assessing strategic alignment factors, their interrelationships, and how they influence the IS-business alignment and its consequential effect on the performance of six universal banks in Ghana. The study followed the systematic procedure of grounded theory design and adopted qualitative dominant crossover mixed analysis. The findings of the study indicate strategic alignment between information systems strategy and technological innovation impacts positively on the performance of a firm where IT utilization complements resources and capabilities.

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Successfully completing case study research: combining rigour, relevance and pragmatism

Cited by 657 publications

References 30 publications

The turnaround of the London Ambulance Service Computer-Aided Despatch system (LASCAD)

The turnaround of the London Ambulance Service Computer-Aided Despatch system (LASCAD)

Dialectics of Resilience: A Multi–Level Analysis of a Telehealth Innovation

Impact of IS Strategy and Technological Innovation Strategic Alignment on FirmPerformance

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