“…tangibility is a matter of trust that can lead to a sustainable use of technology. This is because service tangibility is considered a proxy for information that can bolster individuals' confidence when evaluating the benefits and physical attributes of the service [60]. In addition, the positive perception of service tangibility can reduce uncertainty and increase trust in a service among users [61].…”
“…tangibility is a matter of trust that can lead to a sustainable use of technology. This is because service tangibility is considered a proxy for information that can bolster individuals' confidence when evaluating the benefits and physical attributes of the service [60]. In addition, the positive perception of service tangibility can reduce uncertainty and increase trust in a service among users [61].…”
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