Summer tourist perceptions of service quality

Prašnikar, Janez; Rajkovic, Tanja; Žabkar, Vesna

doi:10.1016/j.annals.2010.03.002

Cited by 6 publications

(3 citation statements)

References 18 publications

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“…Unlike the existing formative models (see, e.g. Prašnikar et al, 2010;Ž abkar et al, 2010), this study attempts to offer and empirically test a model that is conceptually very demanding, but closer to realityit provides more actual and precise applications related to tourists' behaviour.…”

Section: Discussionmentioning

confidence: 97%

“…However, it has been recognised that this conceptual logic does not hold for some constructs. Following Prašnikar, Rajkovič, and Ž abkar (2010), perceived destination quality is one of them -causality flows from the indicators to the construct (see Coltman, Devinney, Midgley, & Venaik, 2008). In this respect, the current paper aims to confirm the validity of the concept by applying a conceptual model with complex relations.…”

Section: Introductionmentioning

confidence: 90%

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Predicting tourists' behavioural intentions at the destination level

Bigović

Prašnikar

2013

Current Issues in Tourism

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Using structural equation modelling, the formative model was tested on a sample of 703 tourists who visited six coastal destinations in Montenegro. It relies on the complex relationships between five constructs -perceived quality of a destination's offerings, tourist satisfaction, perceived equity, perceived benefits and behavioural intentionssimultaneously incorporating the emotional and rational self-regulatory mechanisms. The empirical results supported the hypothesised relationships. The group of eight tourist destination attributes affects perceived quality of a destination's offerings that positively and directly relate to perceived benefits, behavioural intentions and tourist satisfaction, whereas satisfaction is also determined by equity perceptions. Additionally, perceived quality of a destination's offerings also relates indirectly to tourist behavioural intentions, through perceived benefits and tourist satisfaction, while satisfaction also mediates the interaction between perceived equity and tourist intended behaviour. These research results contribute to a deeper understanding of which behavioural processes, and with what strength, lead to the increase in tourist loyalty at the destination level, and ultimately provide better insights into the predictors of behavioural intentions.

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Section: Discussionmentioning

confidence: 97%

Section: Introductionmentioning

confidence: 90%

Predicting tourists' behavioural intentions at the destination level

Bigović

Prašnikar

2013

Current Issues in Tourism

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“…Diamantopoulos & Winklhofer, 2001; Jarvis et al, 2003; Rossiter, 2002), as have the measure of perceived service quality (cf. Prasnikar, Rajkovic, & Zabkar, 2010). Other debated measures relevant to the wide array of hospitality research include corporate reputation (e.g., Helm, 2005), perceived quality of a destination (e.g., Nadeau, Heslop, O’Reilly, & Luk, 2009; Žabkar, Brenčič, & Dmitrović, 2010), socioeconomic status (SES; e.g., Diamantopoulos & Winklhofer, 2001; Jarvis et al, 2003), and website performance (e.g., Dickinger & Stangl, 2013).…”

mentioning

confidence: 99%

Not Merely a Matter of Drawing Arrows: The Empirical Consequences of Measurement Model Specification and Recommendations for Practice

Chan

Sturman

Park

et al. 2017

Cornell Hospitality Quarterly

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Understanding measurement model specification is especially important for hospitality research due to its cross-disciplinary nature and the prevalence of measures used in the field which are often central to the formative versus reflective debate (e.g., SERVQUAL, socioeconomic status). The current study contributes to this topic by providing empirically based prescriptive advice to drive better measurement model specification. Specifically, the decision-making procedures developed by this study can complement theoretical reasons for a model choice as well as help determine a correct model choice when theories are equivocal or non-existent. This study combines actual and simulated data to show that model fit statistics alone cannot determine which model specification is correct, but also that a correct measurement model will generate more accurate predictions within a model which in turn will offer more accurate managerial recommendations.

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‘Ripping Off’ Tourists: An Empirical Evaluation of Tourists’ Perceptions and Service Worker (Mis)behavior

Harris

2012

Annals of Tourism Research

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Summer tourist perceptions of service quality

Cited by 6 publications

References 18 publications

Predicting tourists' behavioural intentions at the destination level

Predicting tourists' behavioural intentions at the destination level

Not Merely a Matter of Drawing Arrows: The Empirical Consequences of Measurement Model Specification and Recommendations for Practice

‘Ripping Off’ Tourists: An Empirical Evaluation of Tourists’ Perceptions and Service Worker (Mis)behavior

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